@Venhaus wrote:Just moved a hd stb from one room to another. Both rooms have working stb's in them so I know the outlets are hooked up.The HDTV box that I moved is giving me a data connectivity error which means I can still get sd tv but no HDTV channels or a menu guide. I have rebooted multiple times using the in-home app with no success.
Please describe what you mean by "data connectivity error."
Have you tried moving the HD STB back to where it came from (where it worked) to confirm that it is not a new location outlet issue?
same thing happened in our house. only differance is that none of the boxes were moved from their original rooms. Two of our set top box and our hd box. Verizon closed. any advice?
for what it's worth - here on west coast I still get the same "no data connectivity" error and am unable to setup my replacement dvr.
So, either the info I got last night about update in progress being the cause was wrong, or they are running late with the update. I can't deal with contacting them yet again to ask, too many hours spent with agents who do not have the information they need to help. Training seems to consist of teaching them to say "I understand" and "I apologize for the difficulty you are having". Pitiful
