Hi. I just got off the phone with Verizon and upgraded my internet speed from 25 to 75, and switched from triple play to double play (removed the TV). Anyways, it was late, and I was tired. I went through a 30 minute conversation with someone that led nowhere and had to call back to talk to someone else, who ended up helping me. Anyways, I completely forgot to ask a lot of important & obvious questions. Does upgraded from 25 to 75 get me a new router? If so, when will it come? And will I have to return my old router? When will I get the boxes to return my set top boxes? And Will I have to include the remotes and wires with it too? Also, since it was never mentioned, I assume no one has to come to my apartment to set up service for the faster internet, correct?
I know these are all things I should have asked on the phone, but it's too late now I think, as Verizon's phone support closed for the day. Any help on this matter would be appreciated. I know I asked a lot of questions so I apologize.
Edit: I also want to use my own router, will i have to call verizon to do this? I have a MI424WR router set to Coax WAN. Thanks again!
