Can't redeem Xbox gift card

wap11

I haven't been able to redeem my $50 Xbox gift card for over a month at this point and after repeated calls to Verizon (each of which was an hour long) where I was told that my case would be escalated and taken care of etc.

But as of today, I still cannot redeem the gift card

[Deleted User]

Hi wap1,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.