Hi all,
I had an issue with an existing STB that couldn't be fixed, so I was sent a replacement.
When the replacement arrived, I followed the instructions, and requested activation over the phone.
The box boots up to a blue screen with a lot of test data and numbers, and references the factory box settings. It looks like an old computer monitor. I am receiving channels and everything, but I have no access to the Verizon menus, or OnDemand. I can access the factory menus for the box, which are unstyled, and very old-school looking.
It's almost as if there was never any Verizon software on the box. Has anyone ever heard of this? I got on the line with Verizon support, and they were convinced I was looking at my TV's menu, not the box's menu.
Can Verizon flash me a new software image, or do you think I need a new replacement?
Thanks,
Tom
