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FIOS Mobile App - Wireless Does Not Work

Hello all,

I am trying to use the new FIOS Mobile app on my Android tablet. This should allow me to watch some live TV, however when I try to connect to a channel it tells me I need to be connected to my broadband router.

In my setup at home my FiOS broadband router does not handle wireless connections, only wired. I have a separate wireless AP that does this. Why should it matter where I get my wireless connection from, as long as I am connected?

Help.

Thanks,

Steve

Comments

PJL

@SteveP wrote:
Hello all,
I am trying to use the new FIOS Mobile app on my Android tablet. This should allow me to watch some live TV, however when I try to connect to a channel it tells me I need to be connected to my broadband router.
In my setup at home my FiOS broadband router does not handle wireless connections, only wired. I have a separate wireless AP that does this. Why should it matter where I get my wireless connection from, as long as I am connected?
Help.
Thanks,
Steve

Because that is the way Verizon implemented the app. They want to confirm that you are on your home network, not somewhere else. Other providers do the same thing. Are you not able to turn WiFi on for the Verizon router and use it just for the connection for this app?

SteveFXP

I could but that defeats the buying of a high performance AP for all my wireless needs, complete with MIMO technology. I may have to create another SSID just for the FIOS router. I can understand wired connections but there is nothing in a wireless connection that should tie you to a particular AP or router.

PJL

It's my understanding from communications with the app developers that the system checks to see if you're on an IP that is tied to your account and does not check for a Verizon router wireless access point. It only checks the IP itself.

That said, others on the Google Play Store feedback area for the app have complained about the same issue. They are on their own home network but the system doesn't think they are. And they're using a Verizon router for WiFi access. So you problem may be that of the more generic problem.

Justin46

@PJL wrote:
It's my understanding from communications with the app developers that the system checks to see if you're on an IP that is tied to your account and does not check for a Verizon router wireless access point. It only checks the IP itself.
That said, others on the Google Play Store feedback area for the app have complained about the same issue. They are on their own home network but the system doesn't think they are. And they're using a Verizon router for WiFi access. So you problem may be that of the more generic problem.

My experience with the app is that when first installed it refused to show live TV, said I wasn't connected to a Verizon router. I then went out of town for a couple of days, came back, tried the app again and bingo, I can now see live TV. I didn't change a thing that I know of, I have no idea why it decided to work, but I have tried it twice since I got home and both times it worked fine.

I am using a Verizon Actiontec Rev. I router.

Strange.....

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9.4
Keller, TX 76248 (VHO 1)

billosaur

Someone may have thought this was a great idea, but it's very frustrating to download an app, know that you meet all the criteria for using it, then be unable to use it because the app is unable to differentiate successfully that you are, in fact, on you home network. There's one router in my home, it's a Verizon router, and the app should be smart enough to know this. It's obvious that this app was rushed out without a throrough enough suite of tests, because something this simple should not happen. Is there a ticket in place for this? Is the application support group actively trying to rectify this problem? I'll give Verizon a while to sort it out, but this doesn't please me.

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