Unable to redeem $50 Xbox e-gift card

Patches4514

Today, I became eligible to redeem the rewards that came with my Fios package. I received separate emails about both rewards. One was an ethernet adapter, which I was able to redeem. The other, a $50 Xbox e-gift card, is nowhere to be found on my dashboard. Unlike the adapter, there is no tile for it.

[Deleted User]

Hi Patches4514,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.