The sound keeps cutting out when we are watching our tv that is hooked up to the Fios QIP71002 box. You have to change the channel in order to get the sound back. Sometimes you have to change the channel more than once to get it back. This happens several times a day and has been getting more and more frequent. I contacted the manufacturer of our television (Vizio) and they said to contact Verizon to find out how to change the audio output to PCM or L-PCM. They stated that this would be in some hidden menu . Can anyone tell me how to get to this menu? This is driving me crazy.
