This problem has been ongoing for several months now. Usually one or more times a day the internet connection will drop out, usually for a few minutes at a time. Sometimes I get the yellow triangle in the taskbar, other times I don't. I've gone back and forth with customer service several times. Earlier this week they replaced my router to no avail. They now tell me there are no connection drops or errors in the event logs and have tried to blame my computer/NIC. I explained to them that it's not the connection between my NIC and the router that is breaking, but rather the connection between the router and the internet, or the connection between the router and the FiOS box. Either way it's on the other side of the router. I don't know why it doesn't show up in the event logs, but it is just about a daily occurrence. So far the haven't even offered to sent a tech out. I've gone back and forth like four or five times now, and I know the customer service reps are just trying to help, but so far it hasn't done any good. The issue obviously needs to be escalated, so I figured I'd try here first. Does anyone have any ideas on what the problem might be? Has anyone else ever experienced this problem and been told there's no flags or errors in the event logs? Thank you for your help.
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