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dvr scheduled recording - Sun 1/5/1980

paulbp

just tonight,under view schedule - at the top of the list a new ebtry appeared

Sun 1/5/1980

7:00 PM Manual Recording

yes, 1980!!!

if you try to delete it - it fails the delete

the issue is - since it is at the top it prevents the scheduled recordings - hangs the box

of course - it cannot be deleted - directly on the box with the remote, on-line via the PC - at least on the

pc - it says it deleted it, renoves it from the pc list - but if you refresh the list on the pc (leave and return to the

DVR section) it is still there

i rebooted the box 3 times - and each time it moved down the list - 3 or 4 days each time - untimately it

went to the end of the list

i call tech support and they tried multipke reboots - with the final one - a "hard " reboot - that took 15 minutes

and it was still there!!! again at the top of the list - with the 1980 date

the final result of the call - was - we will send you a new box

sounds extreme

any ideas or suggestions

regards - paulbp

Comments

Revo1

I have the same exact issue. You needed to change the box?

djb5

I now have the same issue too, same date of Sun 1/5/80.

I can't delete the scheduled recording, error message says can't because it's a past event.

Anybody have this and get it resolved (hopefully without replacing entire DVR)?

tns2

A signal can be sent that should delete all your schedules, settings and personalizations. I think you keep your recordings.

djb5

Thank you TNS_2

Update - I spent the past two hours on phone with FiOS "support", two phone calls. Various resets. The most recent reset wiped my Settings, but not scheduled recordings nor DVR content. So I had to redo all settings/favorites, not done with that yet. Too bad they didn't do the reset that wiped the Scheduled Recording info --- all that happened with that is that the Manual Recording is now scheduled to happen again later in July (and of course still can't delete it myself because it's a prior event)

I just can't deal with getting another reset right now (the one TNS_2 suggested). Will do in a few days when I'm up for redoing all my settings again and spending more time on the phone. The support person thought he had erased all my DVR content, didn't mention this until AFTER he had done the reset - told me content had been erased (but it wasn't).

Amazing to me that a support person would wipe out your stuff without asking you first. Even if that is what's necessary to fix a problem, some people might want to schedule it when they are "ready".

I think I may just take my DVR to the Verizon store and swap it out, far less time and less frustration. For the sake of science, I may try calling and asking for the reset TNS_2 suggested though. Gotta calm down first and get back to rational mode.

Weird to me that there is only one other person who has struggled with this problem.

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