I'll tell you about my problem and I just need to know where and how to start diagnosing the issue so i can get this fixed because fios customer service tells me there isnt an issue or just sends me a router but my lag issue gets so bad i cant even use the internet, my phone goes faster.
So I upgraded my fios to quantum and it was fine for a while but lately there has been alot of strang lag and it happens very randomly, I get lag on all of my computers in my home when it happens. While playing video games my connection goes from green to red and i lag for about half a second and back to green and this goes on and on every couple seconds. I also have slow web browsing and downloading is almost non-existant. But there are times I can have all 5 computers on and playing video games and downloading at the same time and never get a hint of lag.
This has been going on for months, I have gotten 5 new routers and had a tech come out once, but when he was here the issue wasnt happening.
Here are the details:
While playing my video game my latency is normaly ~20ms and during this issue it will start out at ~20ms but jumps every couple seconds up to about ~150 ms or higher and I lag in game.
I have 4 computers wired and 1 wireless, only 1 computer is currently on.
I tested on every computer and all are the having the same issue so i know its not the computer.
I have 75/35 fios quantum.
I ran the verizon speed test and got:
4.15 mbps download
37.85 mbps upload
12 ms latency
please help me! customer service cant help at all or just tell me nothing is wrong, but there is
