About two weeks ago, my FIOs router (Verizon branded) was showing an amber "internet" light with no connectivity to the internet. All wireless devices connected fine to the router, but no connect to the WAN After spending about an hour on the phone (resetting router multiple times, etc), the Verizon rep opened a trouble call and someone from the "network" dept fixed the problem. Internet stayed up for about 36 hours and then had the same problem. This time the problem was fixed by "resetting the cross connects" (your rep's words). Now, one week later (today), internet is down again and this time there's are no 'internet" or "Coax WAN" lights illuminated. Tried multiple router resets with no improvement. This is getting tiresome. My internet connection has been rock-solid until two weeks ago and since the "fixes" are always at the Verizon end, it seems to me that either you have an inexperienced tech who's screwing with something (or you guys have done something goofy with your configuration) , or a piece of equipment at the Verizon end that is going bad. Either way, I don't have the time or patience to sit on the phone for an hour or more every week or so to let you guys know that you broke my connection.
![Photo of [Deleted User]](https://wf.vanillicon.com/v2/ff561fd21ac4648a22722c9a41808880.svg)
