My battery needs replacing, and I see that I am going to have to pay to replace it. Why in the world should I have to pay to replace a battery required as a backup? Seems like something Verizon should cover.
I had the same complaint, its Verizon's equipment, I pay >$100 a month to "rent it" so they should fix anything that needs replacing/fixing
For me, it turned out the battery went bad because the power fluctuations caused by Sandy. So I had to do a bunch of checks in my basement after removing the battery to prove there electronics were bad, but then a Verizon tech came out and replaced all the electronics including the battery for free
When FIOS was installed, this was explained to you. This question comes up ALL THE TIME. A new battery is <$30 and they last for years.
www.verizon.com/battery
check it out, and also i found them at amazon for 12-15 bucks. 12v 8ah sealed lead acid battery f2 connector.
If it comes up ALL THE TIME, Verizon should cover the cost. It's the little things that **bleep** people off. I would think they could cover the $30. Oh well. I did what the earlier poster recommended...I simply pulled the battery.
Batteries do not last forever. That's a fact. That's whether it is the batteries in your remote controls, cellphone, your automobile or your portable computing platform.
When I bought my Dell Latitude it had a three year warranty but the Lithium Ion battery only had a 1 year warranty.
It is an unrealistic expectation to believe that Verizon (or any other company with a subscription) will replace the batteries for free for the life of the subscription.
When I had Comcast and they supplied the remote control it came with el-cheapo AA batteries and when they went it was my responsibility, not Comcast's, to replace them (I use AA or AAA Lithium batteries in all my remotes). The sealed lead-acid battery for the ONT power supply is no different and its written in the contract one signs when they get their FiOS subscription.
1. Unplug the BBU power cord from the wall outlet. Then Remove the battery cable from it's connector while the battery is still in the BBU. Wait abotu 5 min, they reconnect the cable and plug in the BBU.
In my case this fixed the problem (BBU beep & Replace Battery light on.)
2. If (1) doesn't work then you really do need a new battery. Look at the battery number printed on the front of the battery and then Google this number. You will find many places that sell the exact same battery for about half what Verizon wants.
Thanks for the information. You've just saved me 30 Dollars! IT WORKS!!!
If you don't want the "replace battery" beeping, get a glue gun and fill the hole in the beeper housing with hot melt glue. Muffles the sound to nearly nothing. You CAN take a car battery and hook it up to the + (red) and minus (black) connectors and get over 100 hrs instead of 8! We use a generator to power the router and ONT box.
just recieved a replacement backup battery for the Verizon phon with a top charge date of 12/11/2013. I t replaces one with a date of 10/11/2012. Is the battery rechargeable or will I have to pay $45 per year for a new battery?
They typically last about a year.
Just disconnect it when it starts the alarm next time - that will silence it, at least it did in my case.
@viafax999 wrote: They typically last about a year.Just disconnect it when it starts the alarm next time - that will silence it, at least it did in my case.
They typically last much longer mine in NY is 5 years old.
But yes you can just disconnect it. In fact they have recently started not suppying even the initial battery unless you pay for it. Remember that in a power failure you will not have a backup but most people these days have a cell phone. You will also save a little on your power bill, that trickle charging cost more than you might think.
