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Not enough credit to buy or rent Ondemand

I am having a horrible time dealing with the verizon support when I call. For the past two weeks I've had to call support and after being on the phone for 45 minutes or more each time they say they will fix the problem but don't!!!! In fact I just got off the phone with them and the support guy couldn't find my account, by my cell number, address or even me telling him my account number, so needlessly to say he couldn't do anything for me! This is absurd, all I want them to do is lift that $150 credit limit on renting or buying movies. I reached the limit cause I like watching movies, I pay the entire bill in full when it is due but for two weeks now I can't rent or buy an ondemand movie because it says I have no credit and I call to clear and I'm on e phone forever, 50% of that time is them trying to find my account and or giving them my cell number or address over and over and over again. Last week I spoke to 4 different people! I kept being transferred to different departments, finally someone said that was a billing issue and they called them while I was on hold and then they told me that it was all cleared up and it will work in 30 minutes.....that was a week ago!!

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[Deleted User]

Hi Coates7531,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

Verizon_Support

Coates7531,

We haven't heard any response from you despite multiple attempts to obtain your account information. As we do not have that information we are currently unable to assist and closing your Private Support Case. If you have any other questions about your service please feel free to make a new post and we will be happy to assist after confirming your account data.

-Adam_VZ

lspice

I"m having this same issue. I've made 4-5 phone calls, hours & hours of my time, I've been transferred to many different depts & no one know what to do or how to fix. I pay every month on time and am unable to purchase movies, let alone the free ones and no one is capable to explaining why or restoring the services. My repeated requests of someone with authority and knowledgable of how to correct the issue have gone ignored.

ElizabethS

Hello lspice

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Verizon_Support

Hello Ispice,

Unfortunately due to non response we will close the private thread. If you still need help with the Video On Demand or ever need anything else, please let us know in a new public thread.

Thank you,
-Jeramy

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