I canceled my service a month and a half before my last bill - making sure that it would fall before the billing cycle ended - but still received a $6.50 bill for absolutely no reason. I've called at least three times attempting to get this resolved and the charge taken off my account, to no avail. The last time I was on the phone for over an hour, passed around to 5 different people, everyone stating they weren't the right department to remove the charge.
On top of this charge, I am now receiving notification that Verizon has not received my equipment, which was returned the day after I received the shipping materials. I've also mentioned this a couple times while on the phone, but have been told not to worry that this has nothing to do with me, that it's just a note on all bills. The last bill I received is saying I will be charged $650 if they don't receive my equipment.
I need someone to contact me to remove all these charges and confirm they have my equipment. I can provide the tracking number.
I will never use Verizon again and, as a social media strategist, I will make sure to troll all forms of social media to get this issue resolved, since no one seems to be competent enough to handle this in the appropriate manner.
-Kim
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