DON'T renew or get the higher speed of internet. I just ran out of my bundle yesterday which was 25/25 and was getting acceptable speed although not what I was paying for or what Verizon advertised. I sweated it out with them for 2 years. Renewed and today I got the 25/50 and am only getting 13 both on upload and downloads. Called Verizon and nothing so far can they do about it.
Please unless you want to become so fustrated and get a run around don't get this higher speed or deal with Verizon. They don't care if you leaVe or not. I have spoken to retention and they could care less. I have never seen such a debacle.
Now they say they are going to send a new modem. Since the modem was working fine yesterday before the switch there should be nothing wrong with the modem just Verizon and their selling point of how fast speed you will get. Keep in mind you won't get it.