Regarding Fios Quantum Speed

Sromy2000

I hope Someone from Verizon is monitoring the Forum as I'm baffled by the lack of customer service I have been receiving from the Verizon customer support team; my questions is this:

Can someone please explain to me, why would Verizon sell me their Quantum fios 75/35 Mbps but at the same time would not send me the router that allows me the ability to take advantage of the speed I'm paying for? I have been a longtime Verizon's customer, one of the first people in my development to get fios when it was available. Verizon tells me I have the pay $80.00 for the 802.1(n) router if I need to take advantage of my 75 Mbps download speed. Please school me , as for me, it does not make any sense!

Accepted answers

Hubrisnxs

Also if you have a REV F router, you can get it upto 60 and 65 mb's by enabling WPA2 AES Security.

Do you know what Revision you have?

Generally Speaking, Verizon doesn't sell wireless internet speeds, they sell wired internet speeds, and the wireless they don't garuntee. You will hear that a lot from their reps, and in the fine print of their advertisements.

That being said, you can either continue to invest time on the phone and in chats trying to bug them for a free router, or you can do like most of us and buy your own. My time is personally worth more than waiting on hold for any amount of time, when there are 20-50 dollar solutions a mouse click away.

I would rather buy one myself even if it's a cheap $19.99 TP Link Router that does wireless N and 300 MBs.

Remember, the Verizon Wireless N is a single radio 130mb max router. so for a cheaper price you can get potentially better performance.

All comments

walt178

@Sromy2000 wrote:
Can someone please explain to me, why would Verizon sell me their Quantum fios 75/35 Mbps but at the same time would not send me the router that allows me the ability to take advantage of the speed I'm paying for? I have been a longtime Verizon's customer, one of the first people in my development to get fios when it was available. Verizon tells me I have the pay $80.00 for the 802.1(n) router if I need to take advantage of my 75 Mbps download speed. Please school me , as for me, it does not make any sense!

I agree it doesn't make sense that they wouldn't give you the n router. IMO you should bug them to replace it for free.

On a wired conection, you will get the 75Mbps with either router. Assuming there are no other issues that would slow it down. On a wirelesss connection, you will not get 75Mbps regardless of which router you have. But, the n router will give better performance. On the 75/35 plan my wireless speed with the n routher is about 60% better than with the g router.

Hubrisnxs

Also if you have a REV F router, you can get it upto 60 and 65 mb's by enabling WPA2 AES Security.

Do you know what Revision you have?

I would rather buy one myself even if it's a cheap $19.99 TP Link Router that does wireless N and 300 MBs.

Remember, the Verizon Wireless N is a single radio 130mb max router. so for a cheaper price you can get potentially better performance.

cxg331

@Hubrisnxs wrote:
Also if you have a REV F router, you can get it upto 60 and 65 mb's by enabling WPA2 AES Security.
Do you know what Revision you have?
Generally Speaking, Verizon doesn't sell wireless internet speeds, they sell wired internet speeds, and the wireless they don't garuntee. You will hear that a lot from their reps, and in the fine print of their advertisements.
That being said, you can either continue to invest time on the phone and in chats trying to bug them for a free router, or you can do like most of us and buy your own. My time is personally worth more than waiting on hold for any amount of time, when there are 20-50 dollar solutions a mouse click away.
I would rather buy one myself even if it's a cheap $19.99 TP Link Router that does wireless N and 300 MBs.
Remember, the Verizon Wireless N is a single radio 130mb max router. so for a cheaper price you can get potentially better performance.

I followed the steps outlined in that link for enabling WAP2 security.

How long should it take to update the settings? I tried twice last night, once in Chrome and another time in Firefox, and the "please wait while we update your settings page" sat for 30 minutes and 1 hour respectively.

I, too, am looking to boot my wireless speed, which saw no increase after upgrading from 25/25 to 50/25.

Hubrisnxs

When you make the change, try to do it from a hardwired connection.

What you are experiencing is this.

You are connected to WEP Security

you log in

you change to WPA2 and it hangs

the reason why it hangs is because you were disconnected from WEP security and the internet.

You should try to connect again to the new WPA2 settings in about 10 seconds, and then the page will refresh because you are reconnected to the net and the new WPA2 settings.

If you do it from ethernet hardwired, then that is all a moot point, because you are hardwired and will remain connected, so your actiontec will refresh properly.

urbanmusher

Just got off the phone with Verizon Tech Support. Basically they said you get speed 75/35 coming into the router but then if you are using a wireless router(that they supply) it isn't capable of delivering those speeds. So I asked to be reverted back to what I had prior to my $20/month increase to Quantum and lo and behold that plan is no longer available. So my bill increased $240/year for something I get no benefit from.

My question is when I called to order Quantum, why isn't their 1st question to me "are you using a wireless router?" I smell SCAM. I'm not happy about this but I guess it is just a case of "let the buyer beware".

Shame on you Verizon!!

steadyfredy

yes, i am in the same position. how silly is that. they talk about superfast speed and then the wireless router they provide can't handle it. customer service told me that i have to go back to wired to get the increased speed. how questionable is that? who the heck is wired in 2013 anyway?! this is a serious issue for me and it comes down to this. if i can't get more wireless speed out of the hardware/software provided, i will not pay more for a faster service (why would I if i can't use it anyway!) and downgrade it to what i had.