Verizon Fios & NTT Packet loss/Slow Speeds..

neoark

Hello,

Recently there has been lot of packet loss between NTT and Verizon Fios.

mtr -rn 108.51.80.12x
HOST: localhost                    Loss%   Snt   Last   Avg  Best  Wrst StDev
  1.|-- 77.247.178.xxx             0.0%    10    0.4   0.4   0.3   1.2   0.3
  2.|-- 85.159.239.6               0.0%    10    0.5   0.5   0.4   0.5   0.0
  3.|-- 85.159.239.29              0.0%    10    0.9   0.9   0.6   2.4   0.5
  4.|-- 81.20.64.113               0.0%    10    1.2   1.1   1.0   1.2   0.1
  5.|-- 129.250.2.146              0.0%    10    1.3   1.3   0.8   3.9   1.0
  6.|-- 129.250.2.144              0.0%    10   96.0  97.5  96.0 108.8   4.0
  7.|-- 129.250.4.207              0.0%    10   92.6  92.7  92.5  93.0   0.1
  8.|-- 129.250.8.38               0.0%    10  144.8 148.0 142.2 164.0   7.1
    |  `|-- 129.250.8.34
  9.|-- ???                       100.0    10    0.0   0.0   0.0   0.0   0.0
 10.|-- 108.51.80.12x             10.0%    10  142.5 143.9 141.2 146.7   2.2

Anyone else having same issues? I tried contacting support but problem happens offten at night time and is fixed within 6 to 8 hours.

Thanks

tomjj

Hi, wondering if you were ever able to resolve this or get any additional info from Verizon on it?

I have some customers on FIOS reporting problems to our ec2 servers. After some a couple nights of debugging I found your post and I have a set of remarkably similar mtr output (also have a similar trace to a 108.x.x.x FIOS endpoint):

HOST: ip-10-45-5-2xx      Loss% Snt Last  Avg Best Wrst StDev
  1.|-- 100.104.104.1xx    0.0%  10  0.7  1.3  0.7  6.3  1.8
  2.|-- 100.74.169.9       0.0%  10  0.4  0.5  0.4  0.7  0.1
  3.|-- 100.74.169.24      0.0%  10  0.4  0.5  0.4  0.6  0.1
  4.|-- 100.66.98.4        0.0%  10  0.4  0.4  0.3  0.5  0.0
  5.|-- 100.66.3.190       0.0%  10  1.3  1.3  0.9  1.7  0.2
  6.|-- 100.64.226.55      0.0%  10  1.0  1.4  0.9  2.2  0.4
  7.|-- 100.64.225.182     0.0%  10  1.5  1.3  0.9  2.6  0.5
  8.|-- 100.64.58.100      0.0%  10  0.4  1.2  0.3  5.6  1.8
  9.|-- 100.64.13.89       0.0%  10  1.0  1.3  0.9  2.3  0.4
 10.|-- ???               100.0  10  0.0  0.0  0.0  0.0  0.0
 11.|-- ???               100.0  10  0.0  0.0  0.0  0.0  0.0
 12.|-- ???               100.0  10  0.0  0.0  0.0  0.0  0.0
 13.|-- 100.64.16.1        0.0%  10  0.5  1.4  0.4  7.6  2.2
 14.|-- 205.251.245.43     0.0%  10  6.6  9.8  0.4 66.4  20.4
 15.|-- 205.251.245.46     0.0%  10  0.7  0.9  0.7  1.1  0.1
 16.|-- 205.251.245.0      0.0%  10  1.2  1.1  0.8  1.2  0.1
 17.|-- 168.143.228.37     0.0%  10  1.4  1.4  1.4  1.5  0.0
 18.|-- 129.250.8.38       0.0%  10 46.4 49.8 46.4 52.6  2.2
    |  `|-- 129.250.8.34
 19.|-- ???               100.0  10  0.0  0.0  0.0  0.0  0.0
 20.|-- 173.79.220.xxx    10.0%  10 63.1 59.8 53.7 63.1  2.9

Wondering how to proceed with Verizon, as you mention this only seems to occur during night-time hours, so it's a tricky issue to get support on. For us it means very slow (1mbps or less) transfer speeds between our servers and the FIOS customer, which is unacceptable.

-Tom