I have been a customer for 5 years. I waited for 5 hours today for two TV outlets to be installed.
It took me a week to find someone to take my order. The sales dept said they didn't take those orders that tech support did. Tech support said they didn't take those orders - sales did. I waited another couple of days and called back. Someone took my order.
Today, i took off from work and waited for 5 hours. No one every showed up. I called at 5:15 and was put on hold for 45 minutes. TASHA answered and when she found out that there was a problem hung up on me. I called back and talked to ENRIQUE in new sales. When I told him of my exasperation, he told me he couldn't do anything about me being a dissatisfied customer. In fact, when I asked him what he thought the impact would be of Verizon losing customers, his direct quote was: "I don't think it would affect me at all - you are just one customer". He suggested I talk to the Disconnect team if I wanted to cancel service.
I am putting it out to you guys - do you think I should cancel? I pay over $215/month for FIOS TV, Internet and landline service. Just ordered a multi-room DVR which is sitting unused because no one has installed new outlets (I already have a TV and DVR installed for the existing room).
I am leaning towards going somewhere else. I am stunned that Verizon has sunk to hiring this level of customer service. But hey, I am just one customer....
