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Need older STB's replaced with newer STB's without being changed $40 per box

I've been a FIOS customer for more than 6 years and I just signed up for another 2 years and my prices increased through normal price hikes and the fact that I upgraded service.

I have 1 multi room STB (6416) which is slow, hot, and doesnt have remote IR capabilty. My other 2 STB's are HD boxes and run very hot as well. I also cannot take advantage of expanding the capacity via eSATA since eSATA is not available.

My number one priority is to get the Multi room DVR replaced with a newer energy efficient 7232-P2 without paying $40 dollar upgrade charge.

Next I want my other 2 STB's repalced with 7100-P2. I think I pay over $500 dollars a year in STB rental fees for over 6 years. In my opinion I shouldn't have to pay for an upgrade.

Can someone here help me? I've called into tech support and the only thing they do is send a command back to the boxes and tell me everything should be ok after it reboots/resets.

All are running IMG 1.9 which was supposed to fix the slow channel delay/switching but that is not the case.

If I cannot get these boxes replaced I will go ahead and cancel with my 30 day window.

I have a local Verizon store that I would be more than happy to bring in my STB's and swap for the newer ones if that helps Verizon not have to charge me $40 dollars per STB

Thanks in advance from a frustrated FIOS customer

Comments

Hubrisnxs

that 6416 should let you do an auto upgrade on the box through the menu. It says there is no charge for it on the screen.

You might not get the brand spanking new 7232 model, but you should get a 7216, or 7216-2 or maybe the 7232.

Give it a try.

go to menu > customer support > in home agent > set top box exchange

The same should apply to any 6xxx series set top box.

Getting that fee (upgrade/shipping fee for the 7232) waived was discussed at length with the Verizon Product Manager who came to these boards when IMG 1.9 was being rolled out to solicit feedback, and it was a firm no from the top unfortunately.

thatdood1

What is the $40 dollars forIf why pay $40 dollars and not get the latest models?

I guess I'll just cancel and take my business elsewhere. it would be cheaper for Verizon to replace my boxes and waive the fee vs me canceling after having to send techs out to install everything.

thatdood1

By the way there's no option for exchange set top box...

thx

Hubrisnxs

that's odd, a lot of us have it with the older model set top boxes.

http://forums.verizon.com/t5/FiOS-TV-Technical-Assistance/Free-Replacement-of-QIP6200-and-QIP6416-STBs/td-p/429183

Hubrisnxs

@thatdood wrote:
What is the $40 dollars forIf why pay $40 dollars and not get the latest models?
I guess I'll just cancel and take my business elsewhere. it would be cheaper for Verizon to replace my boxes and waive the fee vs me canceling after having to send techs out to install everything.

if you pay the 40 then you DEFINETELY get the latest 500 gb model.

if you do the free option I Was trying to help you with, then it's up in the air. you will definetely get newer but whether you get the newest would have been the question. A lot of us feel the same way you do about the charge, but there's not much you can do other than fight it out with billing supervisors unfortunately

Hubrisnxs

here is one of the many threads where we talked about the 40 dollar fee. definetely a sore spot for a lot of folks.

Don't charge loyal customers to upgrade to necessary new hardware

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