SD channels now have black bars top and bottom....

irbrenda

and no matter what I try to set, they remain so. I have tried so many changes to the settings as suggested by the FIOS tech support and nothing works. I do not want to resort to using the # on the remote. Never had to. An example is the OWN channel #161. Always came in full screen. Since the upgrade, it will not work. There are several others in the 140-210 range that were always full screen. I cannot seem to change them, short of switching to the HD channel. And OWN is not in HD so there is nothing to change. Any suggestions? My STB is the 7216.

tns

There are various version of this problem.

One the actual channel is sent/broadcast by the provider in this mode. In that case there really is nothing Verizon can do. You may be able to set your TV to zoom such pictures, lower picture quality but will then fill your screen.

Two the channel is no longer supplied in HD, but is converted to SD by Verizon. Often following guidelines from the channel provider. In some case its Verizon fault, and other the recommendation of the provider. Best solution is to watch the HD version of the channel.

The channel is broadcast in 16x9 SD. This would work better if the STB/DVR handled it better. Switching off the SD override (and turning off native mode) can get the channel to correctly display in 16x9 mode (without loss of picture quality). This, in my opinion, is a Verizon bug, that I hope they are aware of.