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Multi room DVRs freeze repeatedly

We continue to have problems with our DVRs freezing, one of them in particular. I exchanged it at the Verizon store with a new one, it froze. I then ran the In Home Agent/Fix Common DVR Problems, and it froze on 3 different recordings the following day. HELP!

Comments

Anthony_VZ

Sorry to hear about the repeated problems. It doesn't sound to be due to a defective box because the replacement is doing the same thing. If the vent holes on the top and side are blocked then the box will reboot when it gets too hot. Make sure there's at least 2 inches on the top and sides to allow the box to vent properly.

RandyMB

The DVR sits on the top of a chest of drawers, with nothing above it or to the sides of it, it could not be better-ventilated.

RandyMB

I just had the same problem with the other DVR. Recorded a show two days ago, went to watch it last night, and it froze 10 minutes in, no fast forward, just stopped in mid play. So both DVRs are doing this. We're getting tired of paying extra for a feature that no longer works.

RMooney1

This has been happening to me lately on my main DVR. It is very frustrating.

wawilso1

I have recently began to have the same problem. The control DVR freezes and resets while the others always our family room dvr especially loses connection to the hub all the time. What's the fix? I have tried all of the inhomeagent stuff, changed out a box and nothing seems to work. Also recently the VOD service is no longer properly connecting. Any help would be great.

This is a fairly recent (last 3 months) after at least a year plus of multiroom DVR with no problems.

Anthony_VZ

Randy,

Thank you for allowing us to help resolve the trouble with your MR-DVR.

Let us know if there is anything else you need. We're available 24/7.

Kim C

nrairden

I have 2 Motorola 6416 DVR's. One in the Family Room and one in the Master Bedroom.

If I'm in the Family Room, and I choose to watch a Recorded program from the Master Bedroom, while I'm recording a show in the Family Room; the show that I'm recording in the Family will freeze up about half-way through the show when I play it back.

What's the solution to this?

lonestarfwg

I have been having this very same problem, for the past month now...New box also., hours on the chat and phone , resetting etc etc. no help yet and am very sick of it all. Please help.

wengerda1962

I have exactly the same issue, my DVR freeze repeatedly or if I am watching a program it will boot-up automatically. I was told today by customer service that they are having problems with their software. Not a very happy customer at this time.

rdaum1

I have had Fios triple play since 12/11/11. DVR freezes up every day when first started up. Tech came out and replaced two spliters. Still freezes. Replaced DVR. Still freezes. Have had DVR re-booted at least 25 times. Works fine after re-boot. Still freezes up when first started the next day. Had Comcast for 25 yrs. Worst thing I every did was switching to Verizon. Second worst was signing a 2 yr. contract. Will be back to Comcast as soon as possible.

TonyaD_VZ

We have not received a response in reference to your issue. Please repost if you are still experiencing a problem. Tonya D.

dyma97

Having the same issue with our SD STBs. When we watch shows recorded on the MR DVR, the box freezes and becomes unresponsive. We were told it was the wiring in our house which seems unlikely since the box becomes totally unresponsive instead of just a picture freezing. I've double checked all of the wires and replaced the splitter but not resolution to the issue.

It seems this is a software problem common to this model but VZN won't own up to it.

Anthony_VZ

@dyma97 wrote:
Having the same issue with our SD STBs. When we watch shows recorded on the MR DVR, the box freezes and becomes unresponsive. We were told it was the wiring in our house which seems unlikely since the box becomes totally unresponsive instead of just a picture freezing. I've double checked all of the wires and replaced the splitter but not resolution to the issue.

It seems this is a software problem common to this model but VZN won't own up to it.

Sorry for the troubles with the streaming. The multiroom viewing goes from the DVR to the router to the SD STB. What has been done to try to troubleshoot this? Has the SD box been replaced?

darrellteri

Just had the same problem.
Unplug BOTH DVRS.
Wait 10 seconds.
Plug in again.

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