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DVR often doesn't record

I have problems with my DVR not recording scheduled programs. Verizon already replaced our set top box, but the problems continue. This past weekend, it didn't record any programs while we were out of town, and displayed an error message stating "This program did not record because the set-top box was not powered on" (even though it was when we left home). I reset the box, and it then recorded a few programs. But the following day it again failed to record several programs, with an error message stating that they didn't record because the channel was changed (no one was watching TV at the time).

Do these sound like a hardware problem, or is it a problem with the signal coming into the home?

Comments

Nan2527

I can't imagine what difference it makes if "the channel was changed" and not sure what that means since what channel you're watching has no bearing on a scheduled recording; but if the problem is that the set top box turns itself off when you mean to leave it running, then check the sleep timer. I'm not sure when this was added, but my box was always left on. Then while away on vacation, I found that some things didn't record and that my box was turned off. I turned it back on, and found it off again the next morning. Since this never happened before, this feature is either new or its default value has changed.

Go to Menu > Settings > Set-Top Box > Sleep Timer and select Never.

Good luck.

beetlejuice2

LIke it was said check your sleep timer. I don't know why your dvr has to be on to record though. Mine records when off. Both my models record while off. Also, I've never heard of the channel changing message. What model dvr are you using?

Annapolis_Dave

The model is Sharp BDHP24.

There is no "Sleep timer" option under Menu > Settings > Set-Top Box >.

Yesterday, it did record some programs, but failed to record others. This time, the error message given for all the failed recordings was "This program did not record because the set-top box is not subscribed to DVR service". This message also used to appear on the old box that Verizon replaced. These messages are under DVR > All Activity > (name of non-recorded program).

Annapolis_Dave

Also, we only have one set-top box, so all recordings are controlled by this one box. And it is subscribed to DVR service.

beetlejuice2

@Annapolis_Dave wrote:
The model is Sharp BDHP24.
There is no "Sleep timer" option under Menu > Settings > Set-Top Box >.
Yesterday, it did record some programs, but failed to record others. This time, the error message given for all the failed recordings was "This program did not record because the set-top box is not subscribed to DVR service". This message also used to appear on the old box that Verizon replaced. These messages are under DVR > All Activity > (name of non-recorded program).

Sharp BDHP24 is a Blu Ray player, not a DVR. What is the model of the Fios DVR box? It's on either the bottom left or right on the front.

Annapolis_Dave

DVR Model: CHS 435HDC

(Thanks for the correction, beetlejuice!)

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