Massive latency to first hop

afriedl1

For the past few days, I've been sufering from unusably high ping times. Here's a sample traceroute:

traceroute to google.com (173.194.43.0), 30 hops max, 38 byte packets
1 173.62.56.1 (173.62.56.1) 827.188 ms 816.456 ms 842.682 ms
2 G3-0-8-216.PGHKNY-LCR-02.verizon-gni.net (130.81.180.76) 831.550 ms 822.060 ms 819.424 ms
3 130.81.22.254 (130.81.22.254) 873.506 ms 823.235 ms 830.248 ms
4 0.xe-2-0-8.XT2.NYC4.ALTER.NET (152.63.6.253) 826.839 ms 886.690 ms 530.502 ms
5 TenGigE0-7-4-0.GW8.NYC4.ALTER.NET (152.63.21.133) 481.610 ms TenGigE0-7-0-5.GW8.NYC4.ALTER.NET (152.63.25.230) 616.318 ms TenGigE0-5-4-0.GW8.NYC4.ALTER.NET (152.63.18.206) 681.598 ms
6 * * *
7 209.85.255.68 (209.85.255.68) 661.751 ms * 765.366 ms
8 72.14.237.252 (72.14.237.252) 760.802 ms 804.945 ms 828.847 ms
9 lga15s34-in-f0.1e100.net (173.194.43.0) 805.610 ms 835.726 ms 813.673 ms

I've tried rebooting PC, router, and ONT. The high latency occurs whether pinging from the PC or the router. As you can see, the problem appears to be between my home and the first IP on the list, which places it squarely within Verizon's network.

Any suggestions? Thanks!

smith6612

Do you know if any computer or device plugged into your network is running bandwidth-heavy programs, for example, P2P programs? That latency looks like something is tying up your upload. It's a good idea to start off by looking at the lights on your router while the connection is idle. If you see a light, such as Wireless, Coax, or Ethernet flashing nonstop while a ping test shows high latency, bandwidth usage is a good possibility. Also, do you know if any of your neighbors are seeing issues?

Doesn't hurt to run malware scans on the network, in the event that bandwidth usage is causing your high latency.

Failing that, call Verizon / Verizon's Fiber Solutions Center for help. They'll need to check your signals and the circuit as a whole.