ANYONE have insight into why on-demand (movies, etc.) will not work? It's been 4 (yes, FOUR) months of Verizon failing to fix this issue since I moved and re-started FIOS service.
Summarily, I receive an "insufficient credit" (or similar) message when attempting to access anything on-demand----INCLUDING free items. FWIW, I have 5+ years of experience as a FIOS customer with zero late payments, non-payments, etc so it is NOT a "credit" issue.
I have spent HOURS on the line with so-called tech support and billing/credit groups. Everyone assures me there is no issue and they have "no idea" why I would be receiving a "credit" message that prevents access to on-demand. I've re-booted locally, been re-set by Verizon from its end, have had a new DVR shipped to me---NONE of it works. Hours on the phone going through Verizon's steps---with escalation, etc. But, same error for FOUR months now.
Particularly galling is the message I see when I access on-demand: "Your first rental is on us!" **bleep**? FIX. IT.
End of rant--helpful solutions appreciated.
John
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