I waited on month to get installation in my new home. My installation date was this morning from 8-noon. I calld this morning to get a better handle of what time the technician would be here. I was informed that they were not coming today. Nobody called me to let me know this. I went with VERIZON over comcast because 12/23 was promised as the installation date (comcast was saying later in Dec). I work from home, and have nearly exhausted my data plan already for internet. There are TWO residences in this new development that ALREADY HAVE VERIZON set up. I was told my issue was an "engineering issue" and apparently nobody can contact engineering to save their life. The hole in that excuse is that I have literally seen and talked to engineering out here on 12/7 who hooked my box up, and said that it would likely be sooner than 12/23 that I can get my installation. I am on hold with who knows what department now, who is going to send an "email" to dispatch to get a better handle on the reason(s) why I am being denied service. Lastly, I am a very, very ill person. I cannot leave my house, and have been waiting one month to get service. My phone is with me at all times because I have so many doctors. I did not receive one single solitary phone call about my installation being cancelled without my consent. Seems like the right hand at verizon doesn't communicate with the left hand. I need installation ASAP.
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