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Unable to connect to fios wifi...?

Sup guys,

Recently I installed Fios in my home. The installation went great. I was able to connect my iMac via Ethernet and my iPad, iPhone, iTouch and XBOX wirelessly using the Fios router without any problems. However, for some reason I cannot get my Dell Inspiron 1545 laptop to connect through my wifi. I called Fios technical support and was on the line with them for nearly an hour. The agent was very patient trying to diagnose and troubleshoot the problem. He also got his Supervisor involved. Unfortunately, was unsuccessful in connecting my laptop to my wifi. Ultimately he determined because I was able to have my other peripheals connect to my wifi, the issue lies with the laptop. I have spent several hours on google trying to find some resolution but have been unsuccessful in doing so. My Dell Inspiron came equipped with a wifi link 5100 mini card and runs off of Windows XP 32b bit. It should also be noted that i did not have this problem when I had optimum online internet running of a DLink N Router previously. I tried resetting the router, clearing the previous network on the Wireless tab, updating the drivers and made sure the wifi button on the laptop is turned on.

Can anyone offer me some assistance? Any help would be greatly appreciated.

Comments

Anti-Phish1

Which router do you have? Is it an Actiontec rev. I, or an older model?
Which security protocol are you using? WEP, WPA, or WPA2? Try one of the other protocols.
Have you tried (only as a test) disabling wireless security on the router?

Do you still have the D-Link router? You could set it up as a Wireless Access Point (WAP).

smith6612

Where did you get the drivers for the Intel card? Intel's website or from Dell? You may want to try Intel's own website instead of Dell's to see if those get you on. Also, if your router is using WEP security, consider moving it to WPA2, especially since you have a Wireless N card in that laptop.

I do have an Inspiron 1545 myself, and it's never given me a problem. I had a Dell Wireless 1397 card installed in it (made by Broadcom), but swapped it out for an Intel Centrino Advanced-N 6205 several months ago to get a Dual band WIreless N card, since I do a lot of consulting for folks with that laptop. I've never had issues what so ever with it.

TomH121

FOR WHAT ITS WORTH TO YOU

DELL LATITUDE 6500 WINDOWS XP SP3

M1424-WR Rev. F WPA 2 ENCRYPTION

LOOKED UP MY PRESENT NETWORK CONNECTIONS ON DELL

LOCAL AREA CONNECTION Intel (R) 82567 LM ... CONNECTED

1394 NETWORK ADAPTER...........................................CONNECTED

WIRELESS NETWORK CONNECTION

Intel (R) WiFi Link 5300 AGN.........................................NOT CONNECTED

HAVE BEEN USING THIS SETUP ALL ALONG NO PROBLEMS

HAVE WiFi CONNECTIONS FOR DELL,iPAD 2,iPhone 5

VERIZON Fios and VERIZON Mobile apps on iPad 2

VERIZON Fios and Fios Remote apps on iPhone 5

All apps working perfectly

Hope this is of help to you.

toicy4ya

Anti-Phish,

I have an Actiontec rev. I.
The security protocal being used is WPA2.
I havent tried disabling the wireless security on the router, i dont know how to do this.

Smith6612,

I got the drivers from the Dell site. I will try downloading the intel drivers. Currently the router is already set to WPA2. I am not certain, but i dont believe my wireless card is an "N" model.

TomH309,

I dont understand, your wireless connection is indicating "Not Connected" but your still able to access wifi?

TomH121

THIS IS WHAT I DID:

START/SETTINGS/NETWORK CONNECTIONS/LAN or HIGH SPEED INTERNET

The detailed info that I gave you was from that screen.

All i can reiterate is that it has been working for me for years.

Have solid WiFi on Dell and all over the house on my iPad and iPhone

TomH121

THIS IS MY ROUTER SET UP M1424-WR Rev. F

MY ROUTER and NETWORK 5- 4 -2013

WIRELESS STATUS

Radio Enabled YES

SSID *****

Channel AUTOMATIC

Security Enabled YES

WPA2 ****(20 alpha numeric Chars.)

SSID Broadcast Enabled

MAC Authetication Disabled

Wireless Mode Compibility Mode (802.11b/g/n)

WMM Enabled

************************************************************************

BASIC SECURITY SETTINGS

Wireless ON

Channel AUTOMATIC

WEP OFF

Current Wireless Status

Wireless ON

SSID ******

64 Bit WEP OFF

Channel AUTOMATIC

SSID Broadcast ENABLED

MAC Authentication DISABLED

Wireless Mode Compatibility Mode (802.11b/g/n)

********************************************************************

ADVANCED SECURITY SETTINGS

WPA2

Authentication Method Pre-Shared Key

Pre-Shared Key **********(20 alphanumeric chars.)

Encription Algorithm AES

Group Key Update Interval 3600 secs.

toicy4ya

I was finally able to fix the problem. I changed the security setting on the Fios Router/Modem from WPA2 to WPA.

For anyone that may encounter the same problem, the following are the list of steps i performed to resolve the issue;

1.Connect Ethernet cable from Router/Modem to laptop
2.Access Fios Router setting by entering http://192.168.1.1/ in the address bar
3.Hit Enter
4.On Verizon Login enter Username: & password: (usually found on the bottom of the fios router/modem)
5.Select Wireless Setting (Top Bar)
6.On Advance Security Setting Select WPA (not WPA2)
7.Hit “Apply”
8.Go to your laptop right click on wifi (computer) icon on taskbar
10.Select “View Available Networks”
11.Double click on the Fios network
12.Once you get the pop up enter the security network key (found on the bottom of Fios Router/Modem)
13.Enter the security network key again
14.Hit "Enter"
15.Once the connection is established, you should now be able to access the internet via wifi

I hope this helps. It was a headache to figure out what was the problem initially.

lickywinks

I shall attempt to reset to WPA2 to solve the iPhone 5 consistently dropping it's wifi connection or not finding such connection. This nonsense began with the IOS7 update. ATT is now charging me for overage on my data plan --- I'm convinced it's collusion between greedy corporate America. $10 bucks here, $10 bucks there, it all adds up! How many people really figure this stuff out?!

I've also noted that my Netflix doesn't want to stream through Apple TV from time to time yet other services like HuluPlus and PBS deliver fine. I'm not sure why Netflix is singled out but a swap of my two Apple TV units resolves the current problem. I supposed once I reset to WPA2 I'll need to reset the network setting on all wireless devices in the home. Wow, this kind if stuff must frustrate many Americans , much less semi-geeky women like me who have the time to figure this out! Oh, the insanity!

Here are instructions for setting router to WPA2. Choose your appropriate Verizon router here:
http://www.verizon.com/Support/Residential/Internet/fiosinternet/networking/setup/security/125521.htm

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