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Trying to access my Verizon Account to get into the router preferences

This has been happening for a year and I haven't cared to do anything until now. I have tried this on multiple computers same thing. I go to my IP address then I go to enter my username fine and then I go to type in my password and it does not work. Let's say I type in the letter b it types the letter be 3 or 4 times and does not let me do anything else. I tried ignoring this and just typing in my password not caring how many letters it types just to see if it was a glitch but it does not work. For my password I've tried password, password1, my router password, the serial number and nothing. Much help would be appreciated Thanks!

Comments

walt178

The extra letters are a security feature: ignore them.

Your username and password are probably on the label.

If it still doesn't work it may have been changed and you will have to reset it to factory defaults. To do that press and hold the reset button for 10 seconds.

wkleschi

Password stiil does not work. I reset the router on the back. Any Suggestions. I'm using the username admin than I just tried my verizon username and password the one for my email, Still no luck. What I'm trying to do is turn off wifi to just have a wired network. Know how to do it just can't get in. Thanks!

walt178

Look on the router label. You should see something like: User Name: admin Password: ????????

That is the information you need to log into the router. Your Verizon site or email passwords will not work.

If that information is not on the label:

The default username is probably admin.

The default password is probably password or password1.

Keep in mind that if you try to log in too many times with the wrong login info, you will be locked out. My router is set to lockup after 5 failed attempts. I believe the lockout is for 24 hours, but not sure. So if you have tried 5 or more times today, take a break and try again tomorrow evening. Router reset may reset the lockout also, but I've seen other equipment where it didn't, so I wouldn't count on it here.

gs0b

Did you hold the reset button for more than 10 seconds? If not, you did not perform a factory reset.

Newer routers have the password printed on a sticker. Older routers are "password" or "password1."

You might want to try contacting Verizon if you can't get it reset.

A quick and dirty way to disable wifi is to remove the antennae(s).

Good Luck.

Hubrisnxs

There are a couple FAQ's that answer common questions about the username and password, you may want to double check them to see if anything has been missed.

Sparksman

The same thing happens to me. The only work around I've come up with is either use notepad or wordpad. Type in your password in either one, then copy it. When you go to your routers ip type in your username then PASTE your password that you copied early.

bd900

Prior to Verizon in home agent you could use the user name admin and password "admin" or "password" to directly access your fios router. This changed with the introduction of "In Home Agent" program. You now must create a new password using the "In Home Agent" program and then use that password to access your router. The user name will remain admin.

csnuz

Resetting the password from In-Home Agent was very easy. They added this feature in which is much better than having to factory reset the router every time you needed to reset the password.

VUser50

Unrelated, and not to bust your chops, but please limit your use of the blue font.

Edit: Sorry, didn't realize age of orginal post.

tns2

@bd900 wrote:
Prior to Verizon in home agent you could use the user name admin and password "admin" or "password" to directly access your fios router. This changed with the introduction of "In Home Agent" program. You now must create a new password using the "In Home Agent" program and then use that password to access your router. The user name will remain admin.

You do not have to use in home agent. Many of us refuse to even install it.

After a reset your password is either

password that is printed on the label
"password"
not set and you are prompted to set it
Some say it can also be the serial number of the router. I have never seen this on a reset although it is what they changed it to for those routers that used to have "password' or "password1" after they were initially installed

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