I relocated to Virginia on June, 1 and tried to get FIOS installed as soon as I got my apartment.
Made my order on June, 13, installatation scheduled 9 (!) days later on Friday June, 22. Waited 5 hours at home and nobody showed up. Called Verizon at 5PM and they rescheduled for the next day from 8AM to 11 AM. Called at 9AM to make sure somebody would show up as I was told the person would call me before coming and I had received no call so far. I was told to wait until noon. Called them back again at noon and they told me that they had found an Engineering problem that prevented my installation. Wasted 9 hours of my time waiting for somebody to show up... They said I would get a call from their Engineering department in the coming days.
No call after one week. I called again on June, 28, spoke for 30 minutes to four persons who had no idea how to solve my problem and now I am told that they don't know how long it is going to take them to fix the problem (or even what the problem is for that matter).
I am out until July 15 but no doubt the problem will still be there when I come back.
One month without the Internet when you are relocating is really annoying.
Anyone here having the same problem ? And if so, how was it solved ?
Did you get any compensation from Verizon for the inconvenience ?
Seriously thinking of cancelling my services: I am a new customer and I am very disapointed so far with the services (or lack of services) I have received from Verizon.
![Photo of [Deleted User]](https://we.vanillicon.com/v2/ed53a0ea8d4610e2e903eda78cf49f29.svg)
