OUTAGE in NOVA- Sterling, VA

Looks like TV, Internet and Phone is down in my area Sterling,VA NOVA. Status says should be back around 8pm. Would be nice if they could post this infor somewhere, was on hold for 30min. then hung up and tried again.

Accepted answers

walt178

@wvig75 wrote:
Looks like TV, Internet and Phone is down in my area Sterling,VA NOVA. Status says should be back around 8pm. Would be nice if they could post this infor somewhere, was on hold for 30min. then hung up and tried again.

Under "Notification Settings" in your Profile is an option to be notified of outages that affect your service. You can receive these alerts via email and/or cell phone text message.

All comments

walt178

@wvig75 wrote:
Looks like TV, Internet and Phone is down in my area Sterling,VA NOVA. Status says should be back around 8pm. Would be nice if they could post this infor somewhere, was on hold for 30min. then hung up and tried again.

Under "Notification Settings" in your Profile is an option to be notified of outages that affect your service. You can receive these alerts via email and/or cell phone text message.

wvig75

Thanks for this Walt. Got it all set up now.

wvig75

Services should be back around 8pm, still down.

vocatan

Looks like the estimated time to restore service is longer now web page up at http://www22.verizon.com/support/residential/service_outage_information.htm?CMP=DMC-CVZ_ZZ_ZZ_Z_ZZ_N_Z131 Outage Alert- All Services Impacted An outage has been detected that impacts your ability to use the Internet, send and receive email, and utilize FiOS TV services, including live TV and Video on Demand, and telephone services. Estimated Restoration time: 06-JUN-13 21:46:00 EDT

cbcbblock1

Our FIOS internet and TV are still down. Has the outage been resolved? We still seem to have the outage in 20165

cacortez66

I'm in 20166 and I was able to get back online only 5 minutes ago. Problem should be fixed. Also, if you're not back online yet, try to reset your router.

CCHHunter

As of 5:30AM this morning I still did not have any connectivity from 20165, but had to leave for work so I'm not sure yet. What a pain though. Wonder what caused the outage?

rdoten

I talked to them this morning. Someone severed a line somewhere in Sterling (possibly backhoe) midday yesterday (6/6). Verizon needed to dig up the cable, and go through the laborious process of re-connecting each fiber. So, who gets lit up first is a crap shoot, as they work through hundreds or thousands of strands. The estimate on my ticket keeps getting pushed back, now it says 9pm tonight.

wvig75

Thank Verizon. My Internet and Phone is back. TV is still down, they said should be back around 2pm EST.

MattBrown81

We are in 20165 (Countryside) and our service is still out. I spoke with a verizon agent online who simply confirmed that there is still in outage in our area but they did not give any info as to when it would be fixed.

wvig75

Looks like everything seems back to normal now. All my sevices are back, I'm also in 20165. Smiley Happy

selva

ON Jan 10, 2014, The FIOS network was down (all services, TV|NET|PHONE) went down at around 12:00am. (@ Rivercrest, Sterling, VA)

I am not sure when the service would be back up....

Selva-