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STB shuts off randomly

About 2 weeks ago by set-top box started shutting off randomly. It is not a remote control problem as it happens when I'm watching TV, not home, etc. I called Verizon and was sent a new set top box and the same issue is occuring. Is there a standby mode that it is going into? If so, how do you turn it off?

Comments

TonyaD_VZ

Verizon support is in receipt of this issue. We will send you a PM to gather additional information.

Thanks,

Tonya D.

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

Anthony_VZ

Please make sure the vent holes on top of the box are not being blocked. They need about 2 inches to get adequate ventilation. If the box gets too hot, it will reboot itself as an immediate cooldown. Hope this information helps.

Caps09

I had the same issue, got a new box, and the new box restarted at a random time today. The vents are not blocked, and the DVR never did this before I hooked up an external drive.

Anthony_VZ

If this was provoked by plugging in and using the external drive, please eject the drive, plug back in and reformat it. Post back results.

ctrouble13

Nothing is blocking the vents on my STB. It is still randomly shutting off.

Caps09

I moved the hard drive even further away, then ejected and plugged it back like you said to. We'll see if this works.

Anthony_VZ

ctrouble13 If you haven't already, please respond to Tonya's private message.

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