Billing Late Fees

April & May 2013 billing statements showed late fees even though i made my full payments on the due date shown on the paper statements.

Again, the same mistake (late fees) shows up in the June 2013 billing, even the billing cycle ends June 26th.

Today date is 06/06/13.

Will you make corrections and credits to all affected billing statements ?

thanks

Mavis

Accepted answers

ElizabethS

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All comments

tns2

Not a good place to ask as this forum is peer to peer.

YEs they will fix it, but you need to get through to billing using one of the Contact US options listed on most of their web pages. And yes you will probably have to contact them during traditional Business hours.

ElizabethS

marc35655

@mavis wrote:
...even though i made my full payments on the due date shown on the paper statements.
...
Mavis

One question. You stated you made the payments ON the due date. When i post a payment through my online banking bill payment system I have to do it enough days before the due date so that Verizon RECEIVES it on the due date. They payments can take 2-5 days to get credited to your account if made with your bank. If i was paying directly to Verizon i'd make sure i paid at least 1 day before the deadline just to be safe.

You should be able to see the date your payments are being credited to your account on your statement to see if this is part of the issue.