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Can't connect to specific websites using FIOS home network and/or router

Hi,

Just checking to see if anyone else is having this problem.

I can't connect to a specific website if I go thru my home FIOS network/router. On the other hand, I connect straight away to the website if I use the 3G connection on my phone or if I connect thru a VPN - which means its definitely FIOS and not my equipment. Tried to see if resetting the router would help, but still couldn't access the website.

Anyway, spoke to a very helpful Verizon rep who made a valiant effort to try and figure out what was happening, but no cigar. A Verizon tech is scheduled to come by my house tomorrow to look at it.

I saw that some folks in this forum had similar issues back in November, where their data packets were getting dropped on the way. Wonder if its the same thing. I can connect to other websites - it's just this one which isn't connecting (unfortunately, it's a really important one for me).

Tracert (below) shows that my data packets aren't even making it out of the Verizon network.

Tracing route to cefims.ac.uk [208.231.27.28]
over a maximum of 30 hops:

1 2 ms 2 ms 2 ms Wireless_Broadband_Router.home [192.168.1.1]
2 10 ms 11 ms 11 ms L100.WASHDC-VFTTP-126.verizon-gni.net [173.66.228.1]
3 17 ms 17 ms 15 ms G1-5-0-5.WASHDC-LCR-21.verizon-gni.net [130.81.213.70]
4 78 ms 13 ms 14 ms ae3-0.RES-BB-RTR1.verizon-gni.net [130.81.199.130]
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.

Comments

viafax999

Instead of cefims.ac.uk

Tracing route to cefims.ac.uk [208.231.27.28]

Try making the address www.cefims.ac.uk

Tracing route to www.cefims.co.uk [67.215.65.145]

Apparently work fine there and produces the same web site that my phone did after it automatically addedd www

MeepMeep1

Thanks.

I just tried the tracert to www.cefims.ac.uk. It still didn't allow me to connect but this time the packets made it much further. Wonder if its a router setting.

Tracing route to w01.cefims.wf.ulcc.ac.uk [128.86.238.85] over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2 6 ms 7 ms 7 ms L100.WASHDC-VFTTP-126.verizon-gni.net [173.66.228.1]
3 10 ms 6 ms 11 ms G1-5-0-5.WASHDC-LCR-22.verizon-gni.net [130.81.213.66]
4 7 ms 6 ms 9 ms ae2-0.RES-BB-RTR1.verizon-gni.net [130.81.199.138]
5 11 ms 7 ms 11 ms 0.xe-4-1-1.XL4.IAD8.ALTER.NET [152.63.7.237]
6 14 ms 12 ms 12 ms TenGigE0-7-2-0.GW1.IAD8.ALTER.NET [152.63.35.153]
7 8 ms 9 ms 11 ms teliasonera-gw.customer.alter.net [152.179.50.234]
8 8 ms 5 ms 7 ms ash-bb4-link.telia.net [213.155.133.232]
9 81 ms 81 ms 81 ms ldn-bb2-link.telia.net [213.248.65.209]
10 84 ms 85 ms 84 ms ldn-b3-link.telia.net [80.91.245.29]
11 84 ms 85 ms 83 ms jnt-ic-144809-ldn-b3.c.telia.net [213.248.79.146]
12 81 ms 84 ms 82 ms ae29.londpg-sbr1.ja.net [146.97.33.2]
13 84 ms 83 ms 86 ms be24.londic-rbr1.ja.net [146.97.37.198]
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

viafax999

That's odd

If I ping the url it resolves to the incorrect ip address that you are getting. I I traecrt to it it works fine. If I use browser to access it works fine

There must be some dns server issue en route. I see the attempt that resolved to w01 at leat got as far as the uk

C:\Users\Peter>ping -a www.cefims.ac.uk

Pinging w01.cefims.wf.ulcc.ac.uk [128.86.238.85] with 32 bytes of data&colon;
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 128.86.238.85:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Users\Peter>tracert www.cefims.co.uk

Tracing route to www.cefims.co.uk [67.215.65.145]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms Netgear [192.168.30.1]
2 1 ms <1 ms <1 ms Westell [192.168.1.1]
3 8 ms 6 ms 6 ms L101.BSTNMA-VFTTP-66.verizon-gni.net [96.233.107
.1]
4 10 ms 10 ms 7 ms G0-3-3-7.BSTNMA-LCR-22.verizon-gni.net [130.81.1
79.24]
5 44 ms 8 ms 5 ms ae4-0.BOS-BB-RTR2.verizon-gni.net [130.81.151.84
]
6 17 ms 14 ms 14 ms 0.xe-9-0-0.BR1.NYC1.ALTER.NET [152.63.19.213]
7 15 ms 18 ms 17 ms ae11.edge2.NewYork.Level3.net [4.68.62.41]
8 16 ms 17 ms 18 ms vlan52.ebr2.NewYork2.Level3.net [4.69.138.254]
9 16 ms 14 ms 14 ms ae-47-47.ebr2.NewYork1.Level3.net [4.69.201.33]

10 27 ms 24 ms 17 ms ae-62-62.csw1.NewYork1.Level3.net [4.69.148.34]

11 17 ms 14 ms 14 ms ae-1-60.edge1.NewYork1.Level3.net [4.69.155.14]

12 16 ms 14 ms 15 ms OPEN-DNS-IN.edge1.NewYork1.Level3.net [4.78.132.
22]
13 14 ms 14 ms 19 ms 67.215.65.145

Trace complete.

C:\Users\Peter>

eljefe2

Your trace is making it fine to the other side of the Atlantic. The last IP address that pinged OK, 146.97.37.198, is registered to University of London Computer Centre.

The fact that the trace doesn't make it past that server is a problem after that Univ. of London server. There's no setting in your router that would have any effect on that.

viafax999

@eljefe wrote:
Your trace is making it fine to the other side of the Atlantic. The last IP address that pinged OK, 146.97.37.198, is registered to University of London Computer Centre.
The fact that the trace doesn't make it past that server is a problem after that Univ. of London server. There's no setting in your router that would have any effect on that.

Well sort of.

You may notice from my traces that Ping and tracert appear to resolve to different ip addresses. The ping fails as does his tracert but my tracert works fine

viafax999

@MeepMeep wrote:
Hi,
Just checking to see if anyone else is having this problem.

(unfortunately, it's a really important one for me).

If you are really in need of it today you could try using a UK open proxy

using proxy 213.133.141.197 with port 8080 will give you an appearance of being on a network in the UK. I tried it and could access your site with no issues.

Be warned that doing this will probably have adverse effect on local access and you would not want to leave the proxy settings in position for ever.

95.154.199.200 port 443 is a much faster proxy

To set a proxy in IE

Select tools (the cog symbol)

internet options

connections

lan settings

check use proxy and key in address and port

say ok

To turn it off just uncheck the use proxy box

viafax999

@MeepMeep wrote:
Hi,
Just checking to see if anyone else is having this problem.
I can't connect to a specific website if I go thru my home FIOS network/router. On the other hand, I connect straight away to the website if I use the 3G connection on my phone or if I connect thru a VPN - which means its definitely FIOS and not my equipment. Tried to see if resetting the router would help, but still couldn't access the website.

Think I'd suggest doing what this link tells you to do to change your dns server on your machine

http://use.opendns.com/

MeepMeep1

Thank you so much, folks. It's good to know that you're also seeing some routing anomalies. A Verizon tech stopped by this morning but couldn't diagnose the issue, so he's forwarded it to another team to look into it further. In the meantime, I'm going to try OpenDNS (thanks for the suggestion). I'll post the results shortly.

BlendedToad

You can use any DNS settings in the Router or change to any DNS server IP's and that can help with routing. Changed mine to Google's DNS and have not had any problems, but that was months ago. Try that and see if you can get routed other ways to reach that site.

JacoBob

Thank you for your post. I am having the EXACT same problem, though it is with the Univeristy of London (lon.ac.uk).

MeepMeep1

Hmm. I still can't get

MeepMeep1

Sorry, I hit 'Post' too soon. I'm still not able to get to the CeFiMS website. I'll try and connect to the lon.ac.uk site and see what happens. I'm wondering if they've blocked this block of FIOS addresses.

JacoBob

The cefims website is blocked for me as well.

MeepMeep1

Couldn't get to the Univ of London site via FIOS. I'm going to send them an email. They may have blocked this group of Verizon IPs. I'll let you know ASAP.

JacoBob

We've been on a wild goose chase. The problem is with the Cisco routing software in the UK. There's nothing you can do in terms of tinkering with your computer and router. The folks in London are aware of the problem and are working on it. So that's good news in a sense. Now I can stop tinkering with my network settings.

MeepMeep1

Thank you for the update 🙂 That's very good news. Hopefully this will all get sorted out quickly.

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