Billing

ArtieT1029

Can anyone help me straigthen out my bill. I had signed up for one price which I was billed the first month and then the price jumped over 100 dollars. I have called and spent hours trying to fix their error and have gotten nowhere. I tried calling regarding this today and their chat is busy requesting you to call and when you call a message says call back tomorrow. This is the worst service I have ever experienced... I have confirmation email on the price and yet no one can fix it. How do I switch back to Optimum.

MrMatthew1

Hi ArtieT1029,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.