STB REBOOTING

rebooted1

My STB/DVR keeps rebooting about a dozen or more times a day. It started about a month ago. My DVR (model Motorola QIP6416-2) is around 10 years old. I don't have any home automation on the network, or anything else except a laptop via Ethernet. The DVR is now, and always has been on an open shelf by itself with nothing blocking the air flow. I had assumed it was due to yet another screwed up software release from Verizon, and they would soon fix it. But it's getting worse (more reboots) rather than better. I saw another post where they said it apparently was a splitter problem. Not sure why a passive splitter would cause a problem, unless you need a special Verizon splitter. Earlier this year Verizon sent a letter saying they were sending out new STBs, and I was responsible for sending back my old one. That's the last I heard of that. Was if canceled? Do I now need to have my STB/DVR replaced due to some software update that doesn't work with my old one? (Currently running release 1.9.4, build number 16.13.)

beetlejuice2

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@rebooted wrote:

My STB/DVR keeps rebooting about a dozen or more times a day. It started about a month ago. My DVR (model Motorola QIP6416-2) is around 10 years old. I don't have any home automation on the network, or anything else except a laptop via Ethernet. The DVR is now, and always has been on an open shelf by itself with nothing blocking the air flow. I had assumed it was due to yet another screwed up software release from Verizon, and they would soon fix it. But it's getting worse (more reboots) rather than better. I saw another post where they said it apparently was a splitter problem. Not sure why a passive splitter would cause a problem, unless you need a special Verizon splitter. Earlier this year Verizon sent a letter saying they were sending out new STBs, and I was responsible for sending back my old one. That's the last I heard of that. Was if canceled? Do I now need to have my STB/DVR replaced due to some software update that doesn't work with my old one? (Currently running release 1.9.4, build number 16.13.)

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The older boxes like the one you have can't pull up certain channels such as for the special NHL channels because they are in mpeg4 format. This is why they were replacing them. I have no idea why they didn't send you one if they sent you notice that you would get a new one.

Since your box is 10 years old I would get a new one. I wouldn't even bother trying to troubleshoot it being that old.

To exchange it you can call them, or go to a fios store, do it online through your account, but there is a very easy way to do it.

1. Go to the menu on your dvr.

2. Go down to customer support

3. Go over to Set Top Box Exchange and follow the prompts

There will be no charge to do it if you do it this way and they will send you a box with a pre paid label to send the old one back. You have 30 days to make sure it gets back to them. Just make sure they do send you a box to return the old one.

Sometimes the box the new box is shipped in is your return box. The return label will be inside with the new box.

Keep all records of the tracking number for the returned box.

They should send you either a 7216 or 7232 dvr. Only way to request a specific dvr model is to go to a fios store. Even on the phone they won't guarantee which one you'll get.