Hello,
I am verizon residental and wireless customer for more than 2 years. I was happy with the service and everything until last september 2013. After my fios triple play agreement over I moved to another place and arranged double play aggrement $69.99. I was in one moth period to see if I like the service or not. One day I saw $79.99 + $300 visa card offer in the mail and I called verizon to cancel my account. But the manager Pam talked to me and she said she can help me with it. She told me that I can still get this offer, triple play $79.99 +$300 visa card for 2 years. I was very happy to hear that of course and I asked twice are you sure I will get this plan and she said yes. We arranged the plan over the phone and she gave me her phone number actually her supervisor's phone number but I can reach her through that number {edited for privacy} Monday through Thursday 8-5pm. After I see my second bill $112.70 I called this number every day and the mailbox was full no answer. Finally after a month I decided to call verizon customer service, I explained the issue and they kept me on the line, talked to manager and tried to solve this issue. If I remember right they put $20 back to my account. But next bill was still same $112, I tried to call the customer service again and I talked to manager this time (I don't remember her name) She said what I am saying is imposible she have never seen this kind of offer, she can't help me with it, I should continue calling Pam {edited for privacy}. She was not very helpful at all and she is wrong I still get the same offer in the mail. I don't know if she really works for verizon or not. After this conversation I waited until now and I called the number every day and left message no answer. I am still getting $112 bill no visa card sent to my address. I am really tried of this issue and can't wait 2 years to be over to cancel my services unless this problem is solved.
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