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DVR box not accepting commands from remote control

So yesterday my DVR set-top box (model QIP6416-2) stopped accepting any commands from the remote control. I've not changed a single thing in my component setup, which has been configured this way for a couple of years, working fine. The remote just stopped working all of the sudden.

I use a universal remote programmed with commands for the DVR (and always have). I pulled out the original remote for the DVR (batteries are good) and it didn't work either. Both remotes control other components with no problems whatsoever.

I tried several things to fix it. I unplugged the box for a few minutes then plugged it back in. I reset the box through the on-screen troubleshooting option. I turned off all other components and the TV to rule out any IR interference. I cleaned the display to ensure the IR receiver wasn't blocked. I've tried both remotes from only inches away. None of this worked.

The little LED in the lower right corner of the display that normally lights when a command is registered does not light. The box apparently just isn't registering any signals. Operating the DVR via the front panel buttons works fine. Aside from the remote, the box is in full working order.

Any help on how to fix this?

Thanks,

Mark

Comments

roaddogg1

More then likely the ir sensor is bad/dead. You wont be able to fix it.

You need to swap the box out for a new one.

You can go to a fios store, do it through your account on verizon.net or you can do it on the dvr/stb if you can do it using the buttons on the box itself since your remote isnt working.

Go to menu, customer service, set top box exchange.

Markim

Thanks, I figured that would be my only option.

It wouldn't bother me so much if there was a way to transfer my shows from the DVR.

tlb7

There is another possible alternative.

Apparently the new guide software--1.9.5--is problematic when implemented on a Cisco stb in that the remote no longer works properly--apparently no matter which key on the remote is pressed, a "0" (zero) is displayed and I would suspect this would be a problem on 3rd party remotes also. Verizon is aware of the problem and has delayed further rollout of the new software until they figure out a fix. See the following thread here in the forum: http://forums.verizon.com/t5/FiOS-TV-Technical-Assistance/STB-responding-to-other-remotes-as-if-I-pressed-quot-0-quot/td-p/646465

Do you have a Cisco stb and has the new guide software been pushed to the stb?

Markim

Good thought, but I've got a Motorola box. As far as I know there hasn't been a recent update to the guide software. Additionally, there is no evidence at all that the box is even seeing the IR signals.

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