@Jeddahdee wrote:One of my DVR boxes has not been able to utilize any of the DVR functions since the second week I've had verizon. I have sent support emails with no response, chatted live with an agent to get help and they told me to call the support number because they can't help, and I have spoken to an agent over the phone so they could tell me to unplug and plug it back in or run around my house to fix cables outside my home; nothing has worked. Is this common? If i didn't like my internet speed I would have dropped this garbage service a long time ago !
I'd just bypass customer service and swap out the dvr for a different one. You can go to a fios store, do it through your account on verizon.net or the easiest way, do it on the dvr itself.
Go to menu, customer support, set top box exchange.
