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To the unhappy Verizon Customers

Look before you leap Prism- ConCast- X whatever it is this week, - 548 complaints just one one web site : http://www.consumeraffairs.com/internet/comcast_isp.html

Verizon has ALWAYS treated me fairly from the the DSL days to the FIOS transition. The technicians in my home have been respectful, and knowledgeable. Plus the support on this forum has been outstanding. I am planning to move in the near future and one factor in my decision will be the availability of Verizon FIOS.

Just a note to anyone posting with issues - it would really help to know your Operating System as well as the browser you are using in many cases.

Comments

walt178

What's interesting is that all ISPs have a bad rating on that site. The highest was about 1.4 stars. Going by the number of reviews and ratings, I think what it shows is that the few complain and the majority quietly enjoy their service.

Snookered2

Yes, I do enjoy my service.

More than likely, it is all telecommunication

giants.

When I leap, it will not be for FIOS. I have no problem sending smoke signals.

Confused19

How interesting. I have tried DISH satellite and COX cable and both were VASTLY SUPERIOR to Verizon. I like the fios picture best, but their customer service makes Larry the cable guy look like a model of efficiency. And they just went from worse to worser! They stand you up on appointments without a call, talk to you rudely, are poorly trained, and now have switched from Motorola boxes which were bad enough to Cisco boxes which are ten times worse.

I retired as a Vice President from Bell Atlantic. When I was there, we did things right! Incompetent employees ("associates") were fired. The customer came first. The CEO then, Ray Smith, knew how to run a company. Shareholders and stakeholders were important, but customers were always the most important.

Those values are obviously long gone.

Mannings

Thank you for your honesty. I am VERY frustrated with the WHOLE Verizon thing. I don't know why I continue to BE a Verizon customer. We have to "sign in" EVERYTIME we go on Verizon, even if it's been 15 minutes!!! I can't send a Fathers Day card to my husband. All they want to tell us is that we owe a bill, even though we have NEVER been late on a single payment.

From Lori M

Smiley Frustrated

SweetleDee

You make a very valid point, however, there is one point where I disagree. My opinion is that the ONLY way a company will implement changes is when customers leave.

I was faced with the same ordeal, I was about to leave Verizon FiOS because of a problem with HBO Go. I knew it was out of Verizon's control, but if I left them (and others as well), they would have to put the heat on HBO to fix their problem.

What incentive would a company have, if all of the competition is worse than them, to implement changes that cost money?

So, for me, even if the competition is WORSE, I will still leave a company that does not meet my needs. I will do WITHOUT service before I accept poor service or even mediocre service.

Today society is all about complaining on Social Media, but less inclined to ACT. If you don't like something, don't just talk about it - DO SOMETHING about it. Money is the only thing a business understands.

Verizon discounted my monthly rate significantly because HBO Go is having problems. If HBO Go stil is not fixed in a month or two, I will cancel all of my Verizon services - TV and Internet, as a matter of principal. I want Verizon putting pressure on HBO to fix its bugs - HBO will listen to Verizon long before they listen to John Doe.

Best,

JOSEm441

Mannings, If you do no want to use another web site, or appliation to manage your mail your issue can be fixed. We have to "sign in" EVERYTIME we go on Verizon, even if it's been 15 minutes! I

If you are using internet explorer 9 , Internet options- General - Browsing history - Delete - select passwords only & delete. This will clear all saved credentials for all sites, Next time you login to my verizon check the 2 week box and the your ID and password should be saved. If this does not work, you may need to got to the advanced tab in internet options and reset the browser, or install FireFox which has native capability to manipulate passwords for individual sites.

smith6612

@SweetleDee wrote:
Today society is all about complaining on Social Media, but less inclined to ACT. If you don't like something, don't just talk about it - DO SOMETHING about it. Money is the only thing a business understands.
Best,
KB

This is the part that I feel best describes what I see a lot about over here and on Verizon's Facebook pages. I mean, where's the relevancy? I grew up as a kid ages ago being taught the notion that complaning doesn't accomplish much. I've gotten Verizon to do things for me by being patient, understanding, and reasonable. I'm more than willing to troubleshoot issues as well, but I also maintain a technical background so it tends to help.

iambatman21

I don't feel like it is very good customer support to have a customer explain to the rep on the phone all the troubleshooting methods you have already attempted before calling, only to have that person read from their script EXACTLY those methods over again.

I don't feel like verizon should have online chat reps that can't do anything for you. They couldn't even answer my questions about "what if I changed this to that, or added this...."

Told time and time again that I needed to call in and discuss account changes with the phone reps or make those changes myself on the accounts setup pages.

Oh, wait - can't do that because the accounts set up pages don't TRULY allow you to build your own "bundle"

Either you set up what they offer on the pages, or you get nothing.

That is why I am pleased my contract is up soon. I will be moving on.

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