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Very Hard To Downgrade Service

I have had Verizon FiOS for a year now. I have been pleased with the service thus far, however, I can no longer afford to pay so much for TV and Phone, two things I rarely use. So here I am trying to downgrade from 25/25mps internet down to 15/5mps. On verizon.com it states that under a two year contract the 15/5mps internet should only be $49.99/mo. In fact it later breaks down this deal into a 12 month credit for -$20 off your bill and a 12 month credit for -$10 off your bill. Yet some how I spent 6 hours of my time talking to representative after representative, about how I could make this switch. The answer I finally got was "Sorry, we can not offer you the online pricing over the phone." So what they implied I should do about this was to cancel my existing service and place a new order online to start the day my current service ends. This of course requires me sending back my router to Verizon only for them to package up a new one, send it to me, set it up, and reconfigure all my wi-fi. Talk about in-efficient and clear respiration of how Verizon looks at the environment. I am very dissatisfied. I simply want to sign another two year contract of services and receive the pricing shown online with out having to send back my router ( a point-less wasteful act ).

Any help would be awesome,

Comments

[Deleted User]

Hi jharriger161,

Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Private Support Cases". There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

Verizon_Support

Sorry we missed you, jharriger161. We haven't yet heard from you on your Private Support case.

As always, feel free to make a new post, and we can be sure to look into your issue. If you require further assistance, let us know, so we may work together towards a resolution.

Thanks,
Ali Adam

Verizon_Support

Thanks for getting back to us. We'll continue to work with you on your Private Support case.

Be sure to check on it regularly.

Thanks,

Ali Adam

Verizon_Support

Hi Jordan,

We have not heard from you and are closing the support case. If you have any other questions or concerns please feel free to make a new post. We are here 24/7 If you need any further assistance.

Thank you,

AdamG

Verizon_Support

Hi, Jordan,

We are closing the support case as we have not received a response from you. If you have any other questions or concerns please feel free to make a new post. We are here 24/7 if you need any assistance.

Thank you,

AdamG

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