Backyard property damage during install

jaccardo15

I am at my wit's end...the install was in July and I've been given the runaround since then. It's now the middle of October.

Because Verizon cannot repair the damage they made to an iron ladder in the backyard, I was told to get two estimates from local businesses. I did that. I submitted it via email to the agent I was working with.

Now, ALL my phone calls, voicemails, emails and even tweets are being ignored.

I don't understand why I'm being given the runaround. You would think how Verizon is ignoring me that the damages are several thousands of dollars. It's not. It's a fraction.

Do I need to get one of those guys from the local news to help me? I cannot even begin to comprehend how a business operates like this.

ElizabethS

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.