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Remove ads from new guide

I turned the stb on today 11/21 and saw that the full screen guide is now different. The preview screen is smaller, there is bar at the top that says Verizon Fio and TV Guide and a bar at the bottom with darn annoying ads. Does anyone know how to get rid of the ads? I've tried all the options in the menu settings and can't get rid of them. I'm sorry but when I press guide I want to see what's on TV not ads.

Thanks

Comments

mudpie1

I just called verizon support about this and was told that the wait time was over 10 minutes. forget it. I pay enough for Fios service, i don't want to see additional ads on the program guide. its bad enough that they are at the top of the screen too.

Justin46

@fred96ws6 wrote:
I turned the stb on today 11/21 and saw that the full screen guide is now different. The preview screen is smaller, there is bar at the top that says Verizon Fio and TV Guide and a bar at the bottom with darn annoying ads. Does anyone know how to get rid of the ads? I've tried all the options in the menu settings and can't get rid of them. I'm sorry but when I press guide I want to see what's on TV not ads.
Thanks

I don't think there is any way to remove the ad at the bottom, I have looked through every option and I cannot find a way. But really, at least to me, it is not that annoying, it isn't animated or anything. Right now I am seeing an ad for Disney family movies, no big deal, IMO.

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9.4
Keller, TX 76248 (VHO 1)

Justin46

@mudpie wrote:
I just called verizon support about this and was told that the wait time was over 10 minutes. forget it. I pay enough for Fios service, i don't want to see additional ads on the program guide. its bad enough that they are at the top of the screen too.

I am not seeing any ad(s) at the top of the Guide, what ad(s) are you seeing at the top? There is a new ad at the bottom, I guess I would prefer it not be there, but to me no big thing.

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9.4
Keller, TX 76248 (VHO 1)

hd580

Updates are supposed to make our service better. This new update sucks. Everything is smaller. Verizon needs to fire the person that gave the greenlight to release this new guide.

PJL

Have those seeing the advertisements at the bottom of the guide also turned off promotions under the notification settings? I'm not seeing any and do have the option turned off.

Justin46

@PJL wrote:
Have those seeing the advertisements at the bottom of the guide also turned off promotions under the notification settings? I'm not seeing any and do have the option turned off.

Yes, I have it set to Disable, have had it set that way for a long time and just verified that it is still set to Disable.

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9.4
Keller, TX 76248 (VHO 1)

PJL

@Justin wrote:
@PJL wrote:
Have those seeing the advertisements at the bottom of the guide also turned off promotions under the notification settings? I'm not seeing any and do have the option turned off.
Yes, I have it set to Disable, have had it set that way for a long time and just verified that it is still set to Disable.
__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9.4
Keller, TX 76248 (VHO 1)

...and, per your prior post, you are not seeing the ads either. So we need to hear from someone who is seeing the ads at the bottom of the guide.

Justin46

@PJL wrote:
...and, per your prior post, you are not seeing the ads either. So we need to hear from someone who is seeing the ads at the bottom of the guide.

Come on! Please go back and re-read my post:

http://forums.verizon.com/t5/FiOS-TV-Technical-Assistance/Remove-ads-from-new-guide/m-p/650299#M47192

As I clearly said, I DO see an ad (one, that changes periodically) at the bottom.

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9.4
Keller, TX 76248 (VHO 1)

roaddogg1

Is everyone who is seeing the ads on 1.9.4? I'm not seeing any ads on my guide. Nothing at the bottom and the only thing on top is the tv guide logo in the top right corner.

Justin46

@roaddogg wrote:
Is everyone who is seeing the ads on 1.9.4? I'm not seeing any ads on my guide. Nothing at the bottom and the only thing on top is the tv guide logo in the top right corner.

No, I am on 1.9.5 and I see the ad at the bottom. And it is not "ads", it is one ad at a time, across the whole bottom of the Guide, about the height of one channel entry on the Full Guide. What is advertised changes over time when I hit the Guide button on the remote, it doesn't change every time, and it doesn't seem to change while I am viewing the Guide,

And by the way, I do not see any ad if I switch to the Channel Guide format.

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9.4
Keller, TX 76248 (VHO 1)

TaxDawg

I am in my first week with FiOS TV (had FiOS Internet previously) and ss others have said, I am appalled at the placement of ads...especially with the prices that we are paying

johnkoe555

Pressed my DVR button today and a giant

RIOS VS PACQUIAO

covered my entire screen. Annoying.

marykay25

I got home last night and saw that ad at the bottom of the channel guide and was extremely ticked! I went through all the options I could find and turned off just about everything possible and rebooted the box. It's still there! I'm not paying all this money monthly to look at ads. I hope someone finds out if this can be removed otherwise I'm going to have to start shopping for a new provider.

HBGirl1

I googled this issue hoping to find any dialogue on this topic. I have the same issue on the ad at the bottom since yesterday when my STB ran an update. Apparently Verizon really wants me to check out Disney movies. I spent a lot of time scrolling through any and every option that may relate, but alas none of my disabling and turning off changes that ad banner at the bottom of the screen

I know some people don't care, as one poster said no big deal. Luckily all humans are not exactly the same, so for some of us it's not so much of a 'big life deal' but an annoyance we feel evertime we hit the guide button. I want as much real estate as possible for those listings. Clearly that old saying, the only thing you can count on is death and taxes, needs to add software updates.

About a year ago I had an issue with small annoyances on some interface changes and I called Verizon and explained what had changed and why it mattered. Within a few months those issues were reversed. I assume many customers called and they paid attention. I suggest we all take the time to call, even if it means a 10 minute wait on the phone, and voice our displeasure. Maybe enough calls will impact their decisions and reverse the change.

As soon as I hit the 'Post' button that's what I'm going to do.

jopell

I agree with your comments about the new guide. They downgraded it instead of upgrading. The channel guide used to have a scroll bar at the top that would show how far the current program had progressed in relation to the next show in the lineup. I like this feature and they removed it and put in useless ads. They have no interest in feedback from customers either. They don't give a rats **bleep** what you or I think about what they've done. They just do it and leave no customization options for us if we don't like it.. Typical large monopoly. They give us free HBO to shut us up but it cost them $0.00. After the year ends we'll lose HBO and be stuck with the downgraded service. Just in time for a rate increase. Don't you love America? We need another Teddy Roosevelt to break up these corporate trusts.

djb5

Yes, I agree with HBGirl - we should take the time to notify Verizon of why it's a problem. Phone call is tough because it takes so long and I'm never sure if the person actually understands/cares/reports the issue. I recall there is a place somewhere online that we can do this, I'm gonna poke around and try to find that.

As to why it matters - for me it matters because the banner at the bottom takes up space (that could be better used to show me an extra channel) and it's large/bright and distracting. I came here hoping to find a way to get rid of it ... guess we're stuck with it for now. Personally, I'd just like to see the most channels and scheduling info possible, nothing else (I don't even want the little screen with what's on now)

sangs1

Don't have the update yet, but if you all think that one ad at the bottom of the guide is bad, don't ever switch to DirecTV. You'll be jumping out windows will all the ads thrown into their programming guide.

Vonwolf

I am seeing the big ad at the bottom of the TV guide. Most of the time it is Disney. When they first put it there, it did not even work. It said to push the yellow trianle button with the A on it...Nothing happened. I thought it might let me in to disable it...Now it works and you are flooded with more movie title than you can read. I pay $150.00 a month for a single DVR and a router. I do not want anything else Verizon has to offer. They are just mad with greed.

mattb1380

Can someone please tell me how to disable or turn off the stupid Disney ad at the bottom of the guide??? All of a sudden the guide changed and I would love for it to go back to the old way. Also when I choose Option>Subscribed channels for my default view, it always resets to HD Channels. I have the remember last guide view setting enabled as this bugged me when I first got FIOS.

I also cannot stand the pop up ads asking you to upgrade the internet for $10/mo extra. It says push OK in giant letters or you can press Exit which is written very small in the corner. I believe this is designed to get my child who turns on the TV to just push OK so she can watch what she wants as she will not really understand what its asking.

If I had ATT Uverse in my area I would switch in a heartbeat. I had Uverse for two years and was never bombarded with ADS and constantly asked to UPGRADE my services as well as have all these advertisement channels in my giude listings. I feel like I'm being panhandled everytime I open the guide or turn on the TV.

Any advice on downgrading the box to the old guide would be helpful.

Thanks,

Matt

PjD805

What I find most annoying is the fact the ads are a bright contrast to get yoiur attention. And the important info at the top has less contrast and is now harder to read. WTH?!

I hope Verizon will come to their senses and re-work the guide with the customer in mind this time!

sangs1

I wouldn't hold my breath people. If anything, I'd expect more ads in the future. Go look at the guides from the major providers. Chock full of ads. I find Verizon's to be one of the least cluttered. Not to mention you get the options to disable promotions, pop ups, the home screen and interactive features in the settings, which isn't the case for all providers. Again, you want annoying channel ad placement, just go take a look at the Directv guide some time. They stick them in the middle of the listings.

fm247

I don't need a tip of the day screen saver... there should be a way to TURN IT OFF! It is most annoying along with Verizon advertisement at the bottom of the Menu Guide.... Whats next>? Budwiser Ads>?

If they get enough complaints maybe they will make changes... If not ... will be forced to consider switching to Direct TV via Satellite or Cablevision!

Stop fooling around with something that worked fine before... Adding advertisements are not an enhancement! Removing them is.

ronm67

I had direct TV for years before switching to Verizon 1 1/2 years ago. Compared to direct TV Verizon sucks. Not only is Verizon more expensive you have to put up with {word filter avoidance} ads and now this tip of the day crap. Also no option to purchase pro football package like direct TV has. As soon as my two year contract is up in June good riddance to Verizon never to see my money again.

sangs1

@ronm67 wrote:
I had direct TV for years before switching to Verizon 1 1/2 years ago. Compared to direct TV Verizon sucks. Not only is Verizon more expensive you have to put up with {word filter avoidance} ads and now this tip of the day crap. Also no option to purchase pro football package like direct TV has. As soon as my two year contract is up in June good riddance to Verizon never to see my money again.

Really? You didn't know coming into FiOS that you couldn't get NFL Sunday Ticket? It's been a Directv exclusive forever. Don't get mad at Verizon because you didn't do your homework on that one. As for this Tip of the Day thing? I've never had it, never seen it. Go into your menu settings and choose the proper options and you'll never see it either. (Also, I have Directv as well and its guide is filled with ads for premium channels.)

Sovkiller

Sangs not sure about the tickets but the other issue, the one of the tip of the day, you are wrong, it seems to be a bug in the new firmware, there is no option in the menu to remove the tips of the day, that by the way seems to be the tip of the week, or the month as I had the same about the settings of the sleep timer all the time, even while I have the timer off...if anybody had find any solution to that problem, please post it as Verizon had no clue on how to fix it, I spent two hours over the phone with them, two different guys, and nothing, still the freaking tip of the century!!!!

tns2

@sangs wrote:
..
... As for this Tip of the Day thing? I've never had it, never seen it. Go into your menu settings and choose the proper options and you'll never see it either. ...

The tip of the day is on if you have screen saver on. Doesn't appear to be any way to eliminate it.

I leave the screen saver on since my tv doesn't always turn off when I use the Verizon remote, and MY TV is not obviously on or off except for a small red led which is not that obvious So I Leave the screen saver on, and tolerate the UGLY new way they display the Tip of the Day.

MattC1899

Just got the new update for my older STB and absolutely hate it. Like I said I have the older Motorola HD box with the led clock on the front of it, so the first issue I always hated was I can't make the guide full screen on my HD tv. Everything is 16:9 but the guide comes up 4:3. And now with the new update they took even more screen real estate away with a big freaking ad on the bottom. Ridiculous. Let alone the ad is for Fios Quantum 50/25Mbps which is what I have. At least show an ad for something I don't have.

wills

Our set top boxes were updated last night and implemented the banner ad at the bottom of the guide. After turning off Recommendations and Promotions and rebooting had no effect, I contacted Verizon. Two representatives had me repeat the same futile attempts to remove the banner ad, suggested they may eventually go away on their own, and were evasive as to whether or not the banner ad was intentional. Finally after 45 minutes with the second representative and insisting on an honest answer, she checked with her supervisor and said the banner ad cannot be removed. Remove the ads Verizon! The Favorites Guide is my personal space for stuff that is important to me, not what is important to Verizon. You can't sell more stuff by making your customers angry. And be fair to your lowliest employees. Give them the information they need to respond intelligently rather than training them to give stock evasive answers.

optivity

I agree, get rid of the advertisement banner currently displayed at the bottom of the program guide page. It is really annoying and a disincentive to buy additional services.

FrustratedUser22

There is (or at least was) a way to remove the Tip of the Day. Just go through every menu option until you find it. It might even be a Widget. I forget now how I did it. I have other nightmarish issue with Verizon at the moment. Lost my DVR hard drive two weeks ago and today I just lost all my recordings for the past two weeks. Unlucky enought to have a system update last night and a power outage today. Trying to help multiple people with wierd DVR & STB issues. And I'm beyond frustrated with Netflix an Amazon video streaming. Time to break up these monopolies and separate ISPs from media & service content providers. The two cannot exist within a single company when the consumer has no choices except to abandon all internet service and/or medial consumption. Time to stop corporations from buying up all the little guys. The little guys are the only ones truly being inventive these days.

Customer1955

The red banner added to the channel guide is a DOWNGRADE in service. No way to remove it. Come on Verizon, we're already customers. this is not the place to advertise.

Break90

The ads are bad enough but the idea that more information is better is going in the wrong direction. The colour choices alone are enough to give you a headache, it is absolutely hard to look at. The guide is so busy with information you can't tell what goes where. When you're scanning say college football why do I have to read some blowhards description of the game to see who's playing. All I want to see is x vs y, here again too much info is not good, it's a guide not an essay. The change in DVR storage information is another great example of to much is not good, instead of seeing the title and associated programs now I have to see how many old and how many new as if that was important and when you do go to the selection the way it scrolls drives you nuts to find the one you want. For some reason someone has gotten the idea that the guide is the most important thing about FIOS when in reality it should be the thing that has simple elegance and we should be raving about the programming. Bottom line the guide is offensive the way it is now and needs to be changed

l1willia1

Just in case they decide to read these and respond to customer feedback- I'm also not a fan of the ads. I'm hopeful that so few people make purchases through them that they decide to drop them entirely.

Quick question- all the recommendations that show up when I'm viewing details for a DVR recording (the "More Like This" section)- can I turn that off? I've no interest in their recommendations, and I hate all that clutter on the screen.

CRobGauth

Most of the ads can be turned off.

Look under menu-settings.

Things like recommendations, pop-ups, etc.

About the only thing that can't are the "channels" in the guide that are ads.

teejayh39

try this:

1. Navigate to [Menu>Settings>Notifications>Promotions]
2. Select Disable and press the OK button.
3. Once Disable is checked, press the exit button.

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