I recently disconnected my services due to necessity. I had a route issue, on Verizon's network, between my home and a VOIP provider, sipreglax.incontact.com. Multiple technicians came out to my house, and supervisors on the phone could not give me to a network technician. When a truck roll happend, I got the tech to get me a network technician who was snide, rude, told me he would not support me without Verizon's equipment. So I hooked up the actiontec router and he said lines were fine and that he could not help.
I was sad I had to switch services, and by sad, I mean I felt like I was moving back to dial up going to cable. If I didn't make the switch I would have lost my job. I had been dealing with the issue for 5 days at which point I got a final warning, and my metrics at my job took a huge hit because of it.
I want to complain that because of Verizon, I almost lost my job and because no one was willing to help that I also had to drop your service.
I would love to come back, I mean LOVE it if this could get resolved. My Grandfather has fios and I check periodically to see if the issue was indeed resolved. But it has been a month and a half now and it still exists.
