VISS doesn't support Windows 8.1

VISS will not install on Windows 8.1 and upgrading a Windows 8 system to Windows 8.1 breaks VISS. Verizon says they are working on it. VISS is a rebranded McAfee product, which is very interesting given that the original McAfee version WILL install and operate on Win 8.1. Anyone know when VISS issue will be corrected?

Accepted answers

JBoy53

Well, tried it again last night and latest version now supports Win 8.1. To your point, I doubt that I could find anyone at Verizon that would acknowledge this. It took three transfers in an online conversation before to have someone say that such a problem was being worked on, but still no clear confirmation that actually they knew about it already.

All comments

beetlejuice2

@JBoy53 wrote:
VISS will not install on Windows 8.1 and upgrading a Windows 8 system to Windows 8.1 breaks VISS. Verizon says they are working on it. VISS is a rebranded McAfee product, which is very interesting given that the original McAfee version WILL install and operate on Win 8.1. Anyone know when VISS issue will be corrected?

Why use something that costs money anyways when there are so many better free programs out there. Avast, AVG, Comodo, Malwarebytes, etc..

PJL

@beetlejuice wrote:
@JBoy53 wrote:
VISS will not install on Windows 8.1 and upgrading a Windows 8 system to Windows 8.1 breaks VISS. Verizon says they are working on it. VISS is a rebranded McAfee product, which is very interesting given that the original McAfee version WILL install and operate on Win 8.1. Anyone know when VISS issue will be corrected?
Why use something that costs money anyways when there are so many better free programs out there. Avast, AVG, Comodo, Malwarebytes, etc..

...or Windows Defender, for that matter -- free and part of Windows.

JBoy53

Not a helpful answer, thanks anyway.
Anyone know when VISS will be supported on Win 8.1?

dslr595148

@PJL wrote:
@beetlejuice wrote:
@JBoy53 wrote:
VISS will not install on Windows 8.1 and upgrading a Windows 8 system to Windows 8.1 breaks VISS. Verizon says they are working on it. VISS is a rebranded McAfee product, which is very interesting given that the original McAfee version WILL install and operate on Win 8.1. Anyone know when VISS issue will be corrected?
Why use something that costs money anyways when there are so many better free programs out there. Avast, AVG, Comodo, Malwarebytes, etc..
...or Windows Defender, for that matter -- free and part of Windows.

I am sure that the OP would like to know..

How is that (or are those) program(s) better than paid programs?

Thank you.

JBoy53

FYI: I use VISS (McAfee) as included in my FiOS subscription. I also use Superantispyware to cover adware gaps the antivirus system may miss. Windows Defender, formerly known as Elephant before MS acquired it and dumbed it down a little, is similar in intent to Superantispyware.
That being said, back to the original topic: anyone know when Verizon will make VISS support Win 8.1?

beetlejuice2

@JBoy53 wrote:
That being said, back to the original topic: anyone know when Verizon will make VISS support Win 8.1?

No and no one at Verizon will have an exact answer either. Only thing I can suggest is post it in the idea exchange forum if you haven't already. Maybe they will pass it on to the right people who deal with the software.

JBoy53

kco2

I cannot get VISS to install after upgrading to Windows 8.1 - what is the secret to installation?

JBoy53

Well, that's a good question, and the answer is a bit screwy. Verizon and McAfee point you to Verizon's site to install the Verizon In Home Agent which will supposedly get you to the download page, which is actually http://verizon.com/getviss . BUT you CAN go directly to that page, no In Home Home Agent required. The download page (verizon.com/getviss) is the screwy part: I could not see all of it from IE 11 or Chrome on my Win 8.1 system, no buttons to push. BUT it does work from my Win 8 laptop. Go figure.

SO, on my Win 8.1 system, I screwed with this for a long time, and couldn't get that page to work. I searched around and found this site to download the VISS installation file directly onto my Win 8.1 system:

http://lib.giveawayoftheday.com/Verizon_Internet_Security_Suite_42683/

OR, using my Win 8 system, I could get it from that Verizon download page and transfer the installation file to my Win 8.1 system. Either way, you get the installation file Verizon_IHAMC_VISS.exe to install it on Win 8.1:

1. Download it.

2. Run it. Remember, you have to input the ID and password of your primary Verizon account holder.

3. When it gets to the installing stage, it will appear to run forever. It isn't.

I closed the main dialog window and hidden behind it, unbeknownst to me, was the window

to actually complete the installation.

Click "Continue" and it will complete, just follow the dialog. Takes a few minutes.

4. When all done, VISS will update itself to current definitions and app updates.

How's that for "straight forward"? 🙂 I've run this a couple of times now, works like a charm. It registers your installation with Verizon and everything.

John