FIOS Elite Team not responsive

FoosYou

The FIOS Elite Team is taking up to 10 days to respond to each email over the last 6 weeks we've been discussing my issues. I've asked for him to escalate to his manager and he does not. I've asked for service changes to be put in place and they have not been. I've even asked for service to be cancelled if he can not fulfill what he is promising and still nothing is done. I AM ABSOLUTELY FURIOUS THAT THIS IS THE TREATMENT I GET FROM A SUPPOSEDLY "ELITE" CUSTOMER SERVICE TEAM!!!!!

ElizabethS

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.