No service!

All of our services went out earlier today. No phone, no internet, no TV. Why am I paying $200 dollars a month for this kind of service? I was told it would be faster to get someone out here if I cancelled my service and then reactivated it by the representative on the phone. So that says new customers get better service than existing customers. Thanks.

Accepted answers

Fairness

The tech came and fixed the problem today. He was very nice. We needed a completely new box in our garage. Everyone I talked to was nice. I think the problem is the corporate policy. The fix only took 30 minutes at the most.

All comments

ElizabethS

Have you contacted Verizon for repair service?

Fairness

Yes, the soonest they could send someone out was Tuesday unless I cancelled my service and resigned up then it would be sooner. That doesn't make sense to me.

Fairness

What I'm saying is the fact that I've paid my bill on time for the last ten years doesn't matter. New customers get the priority.

nj1958

happened to me on a sunday and was told it would be 2 days before they would have an appointment. told them they were going to get sommeone there that day and threatened to call cablevision right there. btw cablevision is offering awesome deals to steal the fios business. they keep coming to my door though which really **bleep** me off! anyways, do not accept the bull that they cant get to you for days, force the issue. the cust srvice people just answer phones and most will relent. might take a few calls though. VERIZON SUCKS!!! I have not given up on the idea of switching but going thru another installation is a pain in the butt. so, i push verizon around as hard as possible. they are {word filter avoidance} and they know it but dont care and have no respect for their customers. file complaints regularly!! no immediate effect but it has a long term impact.

heres what the problem was with my service. DEAD BATTERY!!!!!!!! the BACKUP battery died!!!! shut down the entire system!! remember, its the backup....and it should have NO IMPACT on the system unless there is a power outage!!! service tech walked in and 10 minutes later up and running. said it happens a lot!! yet no one on the support line had any idea what was wrong!!!

VERIZON SUCKS!!!!! WORST CUSTOMER SERVICE OF ANY COMPANY I'VE EVER DEALT WITH. WOULD NEVR RECOMEND TO ANYONE AND I HAVE BEEN ASKED BY MANY PEOPLE WHAT I THINK OF FIOS. TOLD THEM ALL TO GET CABLEVISION.

WE ALL SEE THAT THEY CHECK THESE BOARDS AND BLOGS WITH THEIR COMMENTS "HAVE YOU CONTACTED VERIZON?"

instead of taking care of their current customers they throw us to the curb and give the farm to new ones.

logan81

nj1958 Your battery is dead because it is not getting charged. That means there is a problem with the power supply unit that charges the battery. Once that power supply unit is working then the battery should start to charge and work just fine. Dead batteries don't cause the service to go down. The agent on the phone should have had you check the electrical outlet to make sure it is getting power (not tripped). If the outlet has power but the box has no lights on then you are for sure going to need a tech out to fix that.

logan81

@Fairness wrote:
All of our services went out earlier today. No phone, no internet, no TV. Why am I paying $200 dollars a month for this kind of service? I was told it would be faster to get someone out here if I cancelled my service and then reactivated it by the representative on the phone. So that says new customers get better service than existing customers. Thanks.

Please do not cancel and reactivate service, that would actually make things much longer for you.

You need a repair tech. Did you let them at least put you on the schedule? If there is a fiber line broken in the area or something many times those problems get fixed within the first 24 hours. Otherwise if it is a problem with the equipment in your home then you will need for that tech to come to your house. Did they have you check your BBU for power?

Fairness

Yes, I'm on the schedule for. Hopefully they will show up then. It just seems they are more concerned about getting new customers then helping current customers.

Fairness