I need to vent !! In May we had a problem with the TV so a repairman came out and after a few hours fixed the problem but neglected to turn on one of our digital adapters. We have 2 digital adapters and 2 HD set-top boxes. Per our original contract of 16 years we only pay for the 2 HD boxes the digital adapters are free. Well we didn't discover that one of the adapters wasn't working until 3 weeks ago when we started to be billed for one of the adapters. After calling a third time to fix this I finally thought I had someone to straighten this out. She assured me all would be fixed, adapter turned on and billing removed and because of all our issues I woud receive a $10.00 rebate for 12 months, but the adapter was still not working so I called again and this new rep informed me that the adapter was no longer used so cannot be turned on and therefore I need to go to a HD set box and be charged monthly for it!!! And so today I started calling at 8:45 and was put on hold for 52 minutes and 45 seconds. I hung up and instead of trying the customer service line I asked for the sales...well what do you know I got a real person within 2 minutes....after giving him an earful, (trying not to be too unpleasant but I was furious) I gave him a brief synopsis of all my calls explaining the above and all he would do for me was to waive the shipping cost of the HD even though I was being forced into having to get one. I asked to speak to his supervisor and after 17 minutes on hold I was conected to Mr. Jones (haha) who was no help at all. My contract is up in October and I am seriously looking at all other options. I know I'm just one person out of their millions but I count !!!!!
