I still need your help with my problem. The problem exists only on the Tv's with HD boxes, and is iintermittent. Program Guide disappears sometime every day. We also sometimes experience a black screen which says ( "No Signal) This is momentary, and then the set top box resets. Today, while watching a movie the picture froze on the screen several times momentarily.
We have 4 tvs. Two of them are on standard set top boxes and they are working fine. There are problems with the sets on HD boxes. One box is a Motorola QIP7100 2and the other is a Motorola QIP7100 1.
We have tried checking connectiions, resetting the router (ActionTec MI 424-WR Rev.E )
We have checked all connections to make sure that none were loose. Actually did tighten one a bit. We have rebooted our router, Rebooted the set top boxes and did autofix on both of them. I also called Verizon support. A nice young man tried to help me. He re -performed the above fixes. Rebooting the set top boxes fixes the guide problem for a while but we lose it daily. At this point, the young man could offer no further help.
We believe that if the router were at fault, our standard TVs would also exhibit the problems, but they don't..
We have come to the conclusion that it is not the set top boxes, but may be a software problem. We have read in the forums of several people who got new boxes only to have the problem persist.
We greatly appreciate any help we can get!!!
