To whom it may concern, My latest bill had an unreturned equipment fee, which only indicated that a Video Media Server was "unreturned." I was also unable to locate the equipment number while navigating through the many tools/services available. There was a few notifications in the past that confirmed my equipment had indeed been returned, and as I went to select "contact us" through the support tab, a notification was able to be acknowledged indicating that the "unreturned" equipment had been received. I had seen this notification prior to being billed the $375 fee for the unreturned equipment. The notification reads "Equipment Return Confirmation:Thank you for returning your Verizon Equipment. If you are due a credit, it will appear within 1-2 billing cycles." I'm not very thankful at this point that I did my part yet still through autopay will be $375 out of pocket for 1-2 billing cycles..."
