Trying to watch video but continue to get an error message VOD 191 every time that it starts up after a couple of minutes. What is wrong with this? Tired of constant problems every few months.
I am sorry to hear about the VOD errors you are are receiving. 191 error code is a connectivity error. The VOD goes through your internet circuit to the Verizon VOD servers. To try to fix this, try the following couple of steps
1) reboot the router by powering it off for 15 seconds
2) Unscrew the coax cord from the back of the box and to the wall. Make sure the tips are clean and straight, then screw both back on
3) reset the router by holding the reset button in the back of the router with a tooth pick for 15 seconds
If you are still having these VOD problems after trying these steps, please reply back so we can assist further.
I have had the same issue for months now. Program starts on VOD then pauses and either kicks me out compteley or starts back up after having jumped forward. Very frustrated. I have Premium channels that I'm trying to watch and I pay $200 or so each month for Fios TV and Internet. I have the fast 75kps internet and it works fine. No live TV issues, just always VOD. We have been trying to watch Homeland and in one instance it took us over an hour and a half to watch one episode because we had to restart it so many times.
I have rebooted everything so many times, I'm sick of hearing of this approach. This has been going on for montths and months. We even had someone out to try to fix it. No success. Someone is coming out again Friday. I'll let you know if anything is resolved.
One more note! We have Netflix and get that through Apple TV via the Verizon Router and movies will just abruptly stop and start over. So weird. I'm so sick of streaming right now. You would think for this much money every month this service would be state of the art.
We have had FiOs for THREE days and have already experienced this twice. Very Annoying We supposedly have the 'Ultimate' package with a higher speed to avoid such problems. Definitly do not like experiencing this so soon.......
Good thing we have 30 days because if this keeps up, going back to Brighthouse
We too are plagued by this problem. As someone who deals with technology every day, I do not understand how Verizon could call their on-demand service worthy of even giving it away for free, let alone charging as much as they do for it. I've done factory resets on all the set top boxes, checked connections to the router and followed the in-home agent fix routines.
I continue to be plagued with this as well... I can add this to the conversation....
I have one HD DVR and one SD set top box.... I have rented VOD in HD only to find that I CAN'T get it to play (as you have described).... But walk 20feet to my bedroom and crank it up on the SD box and all is well....
I am now renting in SD.... but really want this to work...
I've also noticed (maybe coincidentally) that my projected HIGH TRAFFIC times (early evenings) it virtually impossible to view VOD... but at say 1am... things seem better.... Not good for the kids!... but thought I'd add that to the mix.
Seems like it's an OVERALL bandwith problem...
I too have done the TOTAL REBOOT trick dozens of times and to no avail.
Somebody figure it out and let us know.
My set to box keeps giving me error VOD_191 error - so frustrating.
Versizon Folks: Please check and fix
