I am not sure why Verizon has a customer service. I moved to location that doesn't have FiOS service, so I had to disconnect. The billing cycle was 22nd and move out was 25th. The charge a full month of service. Annoying but fine. I get it. I was told once the account is finalized I'd get the remaining amount back (sans pro rated amount) which is fine.
I spend the following month try to get a recovery package sent to me so I can send back the receivers before finally figuring out that I can send it back by going to a UPS store free of charge. All the while customer service says they are sending out and documenting tickets on my account without apparently doing anything at all.
After a week of sending out the package I call to make sure it was received and that the finalization of my bill was getting started. Was assured it was. I call several weeks later asking about my refund check. I was then told that I needed to wait until I get TWO final bills (Oct 22 now according to them).
I call October 24, wondering where my money is. I got transferred so many times that the last time I got "transferred" was back into the queue and then was told by the automated system that business hours were over. The last guy said he was transferring me but really he said "Screw you, I am hanging up now".
I call back the next day, was ASSURED, and GUARANTEED, that he pushed the final process through and I'd receive my check no later the Nov 4. I verified this with a supervisor when I asked to complain about the previous night's hangup. Supervisor also assured me that the check would be on the way.
Nov 5th. No check. I call back, get transferred 3 times before getting the finance department. No notifications whatsoever on my account. None. It looks as though I have just called in about this issue for the first time.
THEY tell me that my final final final bill hasn't been issued yet, and I'll have to wait until Nov 22 for that. I was assured again that my check will be in my mail by early December. I asked for this supervisors information. Apparently, all I am allowed to know is there first name, and the department they work. No other way to identify the individual, and if they don't put a ticket into my account no proof I have that I called them. So essentially I found out that not only does Verizon suck at customer service, but they have literally no accountable whatsoever.
Prior to ALL of this happening, I absolutely adored Verizon. I have loved the wireless service and FiOS, but since the moment I moved and could not take FiOS with me it has been a nightmare. I think Verizon will not get my contract renewed for wireless. Despite offering a fantastic service, I am not sure I can deal with a company that hires and trains such terrible customer service. Treating customers this way is unacceptable.
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